6 Job openings found

Job Description: We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...

We are looking for a meticulous Quality Analyst specializing in Sales process. The ideal candidate will be responsible for establishing and maintaining quality parameters, conducting call monitoring, facilitating feedback sessions, and actively collaborating with the headquarters team for continuous process improvements. If you possess a keen eye for detail, a commitment ...

Key Responsibilities Must be from B2B lead generation domain only. Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at individual level. Participates in customer and client listening programs to identify ...

Key Responsibilities Call quality monitoring. Providing Feedback to DGE. Generating daily, weekly & monthly Quality Reports. Upgradations of business processes. Formulating Assessment Program. Monitoring changing trends. Drawing feedback and checking quality of maintenance. Keeping track of latest industry trends. Creation of evaluation program. Requirements: Min 01 years’ relevant experience. Excellent Communication Skills. Proficient in MS-Excel. Excellent Internet Research & Computer skills. 7 QC tool knowledge ...

We are seeking a highly analytical Test Automation Sr. Engineer, who has previously executed automated testing on large enterprise projects with comprehensive understanding of all aspects of SDLC in the Agile framework. Key Responsibilities : • Responsible to ANALYSE System Requirements end to end to develop Test Automation Strategies for the application.• ...

Looking for smart and passionate Senior BI Engineer, who will build and maintain a data warehousing design to generate reports on financial and market intelligence to aid in business performance monitoring and business decision making. Key Responsibilities• Overall responsible on the Implementation of the Tasks allocated during the sprint.• Ensure the ...