2 Opening(s)
8.0 Year(s) To 10.0 Year(s)
8.00 LPA TO 10.00 LPA
Job description
Call Center Manager Location: Bangalore(Hosur) ROLE
To supervise the Early Collections team, define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordination with various departments and teams to ensure delivery of business goals. MAIN RESPONSIBILITIES
Maintain a high level ...
1 Opening(s)
1.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 4.00 LPA
Key Responsibilities
Call quality monitoring.
Providing Feedback to DGE.
Generating daily, weekly & monthly Quality Reports.
Upgradations of business processes.
Formulating Assessment Program.
Monitoring changing trends.
Drawing feedback and checking quality of maintenance.
Keeping track of latest industry trends.
Creation of evaluation program.
Requirements:
Min 01 years’ relevant experience.
Excellent Communication Skills.
Proficient in MS-Excel.
Excellent Internet Research & Computer skills.
7 QC tool knowledge ...
1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
4.20 LPA TO 4.80 LPA
With a rapidly growing business, we are looking for a dynamic and experienced Team Leader to manage our Tele-calling team. The incumbent will be responsible for leading a team of 8-10 telecallers, who handle daily inbound and outbound calls for digital marketing leads and customer service. The role involves monitoring the ...