32 Job openings found

Role:Establish and maintain relationships with vendors and contractorsBecome proficient with all product offerings, estimating, and e-commerce software toolsCreate quotes and respond to inbound queries and requestsPrepare estimates and purchase orders in detail for all productsReview mechanical drawings for incoming quote requestsUnderstand scope of HVAC work to bidCommunicate with the engineering ...

Greet and assist walk-in customers, providing product information and addressing inquiries. Develop and maintain strong relationships with customers to foster loyalty and repeat business. Prepare accurate and competitive quotations based on customer requirements. Follow up on quotations and negotiate terms to close sales effectively. Handle inbound and outbound calls to engage potential and existing ...

Reporting to the Customer Service Manager, a Customer Service specialist will look after all incoming communication coming into the stakeholders. This will involve inbound and outbound calls and responding to emails. The Role will involve working with multiple stakeholders in order to get seamless and quick communication flowing throughout the ...

For the Presales role…Inbound leads calling... Managing inbound leads 80-100 outbound calls per day. Having the first-level discussion with the leads Understand the lead and pitch the application Scheduling the demo with lead Align the lead with the respective team member for the demo Be a team player The right candidate… Experience in managing inbound leads Excellent Communication in both ...

  Job Summary: Join our fintech call center team as a Customer Support Executive. Help clients navigate financial products and services, deliver exceptional customer service, and resolve inquiries efficiently. Key Responsibilities: Client Interaction: Handle calls professionally. Assist with financial inquiries.  Strong communication skills with the ability to communicate effectively with internal and  external contacts Issue Resolution: Investigate and resolve concerns. Ensure compliance and security. Documentation and Training: Maintain records. Stay updated on products. Qualifications: Bachelor's degree preferred. Customer ...

Position Title Account Executive (SEO) Overview of Company Our Client works mainly with Software-as-a-Service (SAAS) companies to grow their traffic and revenue through SEO and PPC Campaigns. About the Account Executive Role The full-cycle Account Executive role is responsible for turning inbound and outbound leads into long-last relationships. The Account Executive needs to have previous experience selling ...

With a rapidly growing business, we are looking for a dynamic and experienced Team Leader to manage our Tele-calling team. The incumbent will be responsible for leading a team of 8-10 telecallers, who handle daily inbound and outbound calls for digital marketing leads and customer service. The role involves monitoring the ...

  Job Description  Handle inbound and outbound customer calls and emails in a professional manner  Resolve customer queries and complaints in a timely and effective manner  Provide accurate and up-to-date information to customers regarding products and services  Ensure customer satisfaction by providing excellent customer service  Follow up with customers as necessary to ensure that ...

They will be taking care of the inbound calls that they will receive and have a bond with the customer. They will need to understand the customer and accordingly book their ticket or hotel accommodation. This business model is completely based on MCO. MCO means markup. For example the basic ticket cost is ...

We are looking for an influential Leader who would take our already growing business to new heights.  The person is expected to lead a team of highly motivated young brains to improve overall operations  funnel by collaborating with internal as well as external stakeholders and by channelizing efforts of  Booking ops team in the right direction on a day-to-day basis.     KRAs:  -Ensuring daily / monthly / quarterly targets are met for both PL and BNPL (and any new product)  -Ensuring that the sourcing partners also meet the set targets by extending the support required   -Maintaining and improving month on month conversion numbers to reach the level of competition   -Initiating the calling effort right from top of the funnel to improve overall efficiencies  -Taking the existing customer service and quality team to a level of significance     Roles and responsibilities:  -Prepare monthly target plan, AOP in liaison with core sales team   -Drive the outbound and inbound calling teams in the directions of set targets  -Ensure proper team structure, preparing hiring plans in line & allocating work according to skillsets  -Efficiently collaborate with internal tech team, third parties to reduce login to disbursal TATs  -Bring down the time for FTR in line with competition  -Lead process optimization from people and system perspective  -Display a data driven approach in decisions taken to improve productivity   -Collaborate with sales team to ensure adequate top of the funnel flow to achieve targets   -Ensure marketing efforts to reach to customers who may drop off  -Ensure that the team is adequately facilitated; feels inclusive and motivated at all the time  -Extend support required to Fin-Ops team in reconciliation of payments    Required Skillset:  -Experience in disbursing small ticket personal loans in huge quantities is a must  -Exposure to e-Mandate registrations, e-Signing of agreements, Digital KYC, etc. is desired   -Experience of handling large teams of tele-callers, TLs & Managers for at least 2 yrs  -Ability to work under pressure, Patience and ability to listen to and take care of team issues   -Should be okay to get hands dirty by working very close to front runners   -Should have excellent data reading ability   -Experience of handling customer service and quality teams  -Excellent negotiation skills, vendor management skills and persuasion abilities.