2 Opening(s)
1.0 Year(s) To 4.0 Year(s)
5.00 LPA TO 6.00 LPA
Key Responsibilities:
Ensure compliance, accuracy, completeness of loan application to assess credit worthiness of individuals
Scrutinizing KYC documents as per internal Risk policy
Analyze and understand cash flows in the bank statements and credit reports case by case to determine if a loan should be approved or rejected and upholds the Credit guidelines
Key ...
1 Opening(s)
0.6 Year(s) To 1.0 Year(s)
1.70 LPA TO 2.00 LPA
TC- UPTO- 1.70 LPA to 2.00 LPA + Incentives
1.Check the Files as per company standards and ensure there no mistakes in data entry
before files achieves DOVR status.
2.Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving
DOVR status.
3.Prepare a note sheet with notes reflecting all queries and pending documents. This note
sheet is the support tool to call the customer and resolve pending issues
4.NECESSARILY call the customer. We expect all customers to be called so that we
acknowledge the receipt of his application and papers. Confirm pending documents,
agree to next action for every document and query. There are instances when a customer
is unable to take a call, in such cases send an email.
5.Prepare the interview sheet on line and as part of the interview sheet, update all pending
documents and queries. All pendency’s to be assigned for next action, date & time, the
person who will perform the next action.
6.Refresh dashboard to understand if all pending documents and queries are resolved even
while the status remains ITPD.
7.Ensure all actions due by all concerned are taken, follow up done with the customer and
SO, if required, new action date and time assigned. Wherever required due escalations
to be done for non-performance of action due
8.It is expected that the Officer Credit will complete the file and move it to RHDFC stage
in 3 working days of the file achieving DOVR status.
9.80% of the files submitted as RHDFC should not appear in File Requirements (FR).
10.The rest 20% should be resolved within 2 working days of the FR being raised.
11.All queries raised or pending documents identified by the team need to examined and in
case not found genuine, revert to them immediately so that the file does not reflect in
FR for the wrong reasons.
12.If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the
query, update and revert to HDFC. In case the query resolution requires submission of a
document, try to secure the same on email preferably so as to save time. If the
documents are voluminous or cannot be mailed for any other reason, ensure assignment
to the customer and / or the SO such that the files move to Re-review stage within 2
days of the FR being raised.
Skill sets required for this job description:
?Conversation Skills: The OC should be able to converse in the local and English
language fluently. Must not reflect a local language bias whilst conversing in English
?Analytical Skills: Ability to analyze the individual’s application in terms of ability to
pay, reasons for the person to pay a higher EMI than the norms, derive the cost of
property taking into account localized costs elements, decipher KYC documents and
ensure compliance, read the CIBIL report and interpret scores. Identify any hints of
fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank
statement, identify abnormal trends and seek clarifications.
?Ability to convince: Must possess probing skills to ask and seek so as to be convinced
herself. Carry convictions and ability to convince through written language and if
required through verbal skills another person in HDFC appraising the file.
Appraisal:
1.Loan Application Form:
i. KYC check on address and identity with the KYC documents submitted.
ii. Income details match with the income proof papers provided
iii. Bank details on the form match the statements provided
iv. Property cost on the form matches with property related documents provided
v. Own contribution details on the form match with proof provided
vi. BSA code mentioned on the form matches the one reflecting on the system
vii.Obligations mentioned on page 3 of the form reflect in the bank statements
viii. Property address as mentioned on the form and the property documents submitted
ix. Signature on the form matches with signatures on self-attested KYC documents
Eligibility: -
1-MBA in Finance stream is must.
2-He/She must have 01 years of Experience in Processing of Home Loan Self Employed
Cases/Files.
3-He/She must Excellent Communication Skills.
4-He/She must be able to Discuss with Customers and concern Managers as and when required.
80 Opening(s)
0 To 2.0 Year(s)
2.40 LPA TO 3.00 LPA
Responsibilities:-
?Apply in-depth specialty knowledge to complete tasks related to Know Your Client (KYC & VKYC).
?Participate in AML training offered through the business.
?Working knowledge of AML regulations and experience preferred.
?Proficient computer skills with a focus on Microsoft Office applications.
?Maintain accurate, organized and current compliance records and documentation in a manner consistent with the department's needs.
?Perform V-CIP journey with client over call to verify client KYC.
?Interaction with the cross-functional team to resolve any internal queries related to the loan application.
?Client communication or confirmation for any issue in shared documents.
?Perform Dedupe checks to know any fraud application or any other details linked with client loan application.
?Head responsibility for the loan processing.
2 Opening(s)
2.0 Year(s) To 4.0 Year(s)
10.00 LPA TO 11.00 LPA
Key Responsibilities:
As part of Credit team for Salaried Personal Loan:
The primary job of the credit manager is to understand:
the business dynamics
products on offer
various segments to whom we lend
To check the KYC of the customer in line with Risk policy to avoid fraudulent activities
Review and underwrite a broad range of ...
1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
4.00 LPA TO 5.00 LPA
We are looking for an Operations Executive who can not only play the role of a Loan Specialist assisting end customers but also mentor and grow a small team of executives going forward.
Develop and oversee loan disbursements, documents, and reports along with obtaining credit and financial information as required.
Prepare closing, ...
20 Opening(s)
0 To 2.0 Year(s)
2.00 LPA TO 3.00 LPA
Designation – Acceptance Analyst
Location - Ahmedabad
Industry - (Banking/NBFC/Fintech).
Work Location - Ahmedabad (Makarba)
Designation - Executive - Acceptance Analyst
JOB DESCRIPTION:-
primary & key responsibility is to negotiate the terms and conditions of the loan details shared with the customers (ROI, Charges etc)
Outbound calling of about 200 -250 calls per day to ...
10 Opening(s)
0.3 Year(s) To 2.0 Year(s)
Not Disclosed by Recruiter
What you will be doing:
? Should source and convert leads for loan applications.
? Do the final conversion with the merchants (signup , Onboarding/ KYC completion, Loan application, Loan offer acceptance, Loan sanctioned, Loan disbursal etc.)
? Collect the documents/information from the customers and coordinate via Team leads or RMs ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
25.00 LPA TO 35.00 LPA
We are looking for an influential Leader who would take our already growing business to new heights.
The person is expected to lead a team of highly motivated young brains to improve overall operations
funnel by collaborating with internal as well as external stakeholders and by channelizing efforts of
Booking ops team in the right direction on a day-to-day basis.
KRAs:
-Ensuring daily / monthly / quarterly targets are met for both PL and BNPL (and any new product)
-Ensuring that the sourcing partners also meet the set targets by extending the support required
-Maintaining and improving month on month conversion numbers to reach the level of competition
-Initiating the calling effort right from top of the funnel to improve overall efficiencies
-Taking the existing customer service and quality team to a level of significance
Roles and responsibilities:
-Prepare monthly target plan, AOP in liaison with core sales team
-Drive the outbound and inbound calling teams in the directions of set targets
-Ensure proper team structure, preparing hiring plans in line & allocating work according to skillsets
-Efficiently collaborate with internal tech team, third parties to reduce login to disbursal TATs
-Bring down the time for FTR in line with competition
-Lead process optimization from people and system perspective
-Display a data driven approach in decisions taken to improve productivity
-Collaborate with sales team to ensure adequate top of the funnel flow to achieve targets
-Ensure marketing efforts to reach to customers who may drop off
-Ensure that the team is adequately facilitated; feels inclusive and motivated at all the time
-Extend support required to Fin-Ops team in reconciliation of payments
Required Skillset:
-Experience in disbursing small ticket personal loans in huge quantities is a must
-Exposure to e-Mandate registrations, e-Signing of agreements, Digital KYC, etc. is desired
-Experience of handling large teams of tele-callers, TLs & Managers for at least 2 yrs
-Ability to work under pressure, Patience and ability to listen to and take care of team issues
-Should be okay to get hands dirty by working very close to front runners
-Should have excellent data reading ability
-Experience of handling customer service and quality teams
-Excellent negotiation skills, vendor management skills and persuasion abilities.
2 Opening(s)
5.0 Year(s) To 10.0 Year(s)
9.00 LPA TO 12.00 LPA
We are looking for an influential Leader who would take our already growing business to new heights.
The person is expected to lead a team of highly motivated young brains to improve overall operations
funnel by collaborating with internal as well as external stakeholders and by channelizing efforts of
Booking ops team in the right direction on a day-to-day basis.
KRAs:
-Ensuring daily / monthly / quarterly targets are met for both PL and BNPL (and any new product)
-Ensuring that the sourcing partners also meet the set targets by extending the support required
-Maintaining and improving month on month conversion numbers to reach the level of competition
Roles and responsibilities:
-Preparing plan to execute targets as per AOP
-Drive the outbound calling teams in the directions of set targets
-Ensure proper team structure, preparing hiring plans in line & allocating work according to skillsets
-Efficiently collaborate with internal tech team, third parties to reduce login to disbursal TATs
-Bring down the time for FTR in line with competition
-Lead process optimization from people and system perspective
-Display a data driven approach in decisions taken to improve productivity
-Ensure marketing efforts to reach to customers who may drop off
-Ensure that the team is adequately facilitated; feels inclusive and motivated at all the time
-Extend support required to Fin-Ops team in reconciliation of payments
Required Skillset:
-Experience in disbursing small ticket personal loans in huge quantities is a must
-Exposure to e-Mandate registrations, e-Signing of agreements, Digital KYC, etc. is desired
-Experience of handling large teams of tele-callers and TLs for at least 2 yrs
-Ability to work under pressure, Patience and ability to listen to and take care of team issues
-Should be okay to get hands dirty by working very close to front runners
-Should have excellent data reading ability
-Excellent negotiation skills, vendor management skills and persuasion abilities.
2 Opening(s)
3.0 Year(s) To 5.0 Year(s)
3.60 LPA TO 5.00 LPA
We are looking for an influential Leader who would take our already growing business to new heights. The person is expected to lead a team of highly motivated young brains to improve overall operations funnel by collaborating with internal as well as external stakeholders and by channelizing efforts of Booking ...