3 Job openings found

The Offshore Operations Analyst will support customer onboarding, billing processes, and data reconciliation tasks. This role involves working closely with the Australian-based  operations team to ensure accurate data handling, timely processing of customer information, and general administrative support.  A successful candidate will have strong Excel skills, a high level of attention to detail, and excellent English communication to follow instructions and collaborate effectively with their  reporting line.      Key Responsibilities:   Customer Onboarding & Billing Support    ●Process new customer onboarding forms and enter required data into internal systems.  ●Support end-to-end customer billing processes, including preparing billing files and reviewing output for accuracy.  ●Ensure timely and accurate updates of customer information across platforms.    Data Reconciliation & Quality Assurance    ●Perform regular data checks to ensure consistency between systems (e.g., customer data, usage, billing).  ●Reconcile discrepancies and escalate any issues identified during data validation.  ●Maintain records and documentation of reconciliations and changes.    Administrative & Operational Support    ●Carry out operational tasks such as tracking billing timelines, updating customer logs, and reporting exceptions.  ● Assist in documenting operational procedures and maintaining process trackers.    ●Support the team in preparing reports and summaries as needed.    Communication & Coordination  ●Follow written and verbal instructions from the Australian operations team.  ●Communicate status updates, flag issues, and clarify task details proactively.  ●Attend virtual team meetings as needed during overlapping business hours.    REQUIRED QUALIFICATIONS & SKILLS    ●Bachelor’s degree preferred in Business administration, finance, accounting, IT, data analytics, or any related discipline with strong analytical or administrative components  ●Energy industry experience with exposure across multiple facets of the energy market is advantageous  ●Strong Excel skills: Proficiency in formulas, pivot tables, data filtering, and reconciliation techniques.  ●Excellent English communication: Strong written and verbal skills for clear reporting and instruction-following.  ●High attention to detail, especially when working with customer and billing data.  ●Ability to follow structured processes and documentation requirements.  ●Proactive mindset and ability to work independently with minimal supervision.  ●Reliable internet connection and a quiet remote working environment.    DESIRABLE ●Experience in admin, billing, data entry, or back-office support roles.  ●Familiarity with cloud-based productivity tools (e.g., Google Sheets, MS Teams, shared drives).    WORK HOURS  ●Australian business hours are 9 am to 5.30 pm 

MAIN DUTIES/RESPONSIBILITIES: Assisting the end-to-end and day-to-day workflow requirements of customer onboarding of energy retail accounts. Assisting the end-to-end and day-to-day workflow requirements of customer support such as credit check, site transfer, meter, energy tariff-related services, and other services. Assist to resolve and assist with any operations inquiries or problem-solving in a ...

Responsibilities: Commercial Sales - Responsible for driving new customer acquisition and revenue growth. Implement sales processes, best practices, and tools to optimize the sales cycle. Customer Understanding - Should have a good understanding of our customers’ needs and anddevelop effective products to meet those needs. Operational and Financial Excellence - Implement efficient ...