101 Job openings found

Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...

Responsible for loan collections with good communication skills  Make outbound calls for collections. Advising on repayment plans to suit the level of debt and customer circumstances. Escalating calls to managers when required. Adhering to legislative guidelines  Entering data and maintaining accurate records. We are facilitating advanced collections activities, such as sending letters of demand and reminder ...

The Sales Manager role would be responsible for achieving the overall sales targets completing collections from his/her territory and ensuring complete management of P&L including new customer acquisition and managing the existing clients. Roles & Responsibilities-  Ensure Sales & Margin budget achievement on a weekly & monthly basis. Technical Competency- Participate in all ...

  Customer Welcome Calling: Initiate calls to customers who have taken out loans. Provide a warm welcome to customers and introduce them to the details of their loan agreements. Ensure clear communication of loan terms, repayment schedules, and any other relevant information. Address any initial queries or concerns the customer may have regarding their loan Maintain ...

Responsibilities: Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments. Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations. Payment Follow-Up: Ensure timely repayments and maintain accurate records. Collections Targets: Meet individual collection goals set by the team lead or manager. Customer Assistance: Resolve payment-related queries or concerns. Compliance: Follow legal and ...

Job Purpose: Client satisfaction by resolving the queries over the telephone and relevant apps Responsibilities:  Call client for case details   Answer client queries or forwarded to relevant department   Check important and urgent work  Allocate and transfer to work in all Department  Work Time: 9 Hrs Shift Preferred Domain: Dental, Pharmaceutical, Healthcare 

We are looking for a meticulous Quality Analyst specializing in Sales process. The ideal candidate will be responsible for establishing and maintaining quality parameters, conducting call monitoring, facilitating feedback sessions, and actively collaborating with the headquarters team for continuous process improvements. If you possess a keen eye for detail, a commitment ...

We are looking for a Team Lead  - Tele Collections to monitor the team and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company’s potential loss of income. To be ...

Responsible for Unsecured loan collections with good communication skills  Make  outbound calls for collections . Advising on repayment plans to suit level of debt and customer circumstances. Escalating calls to managers when required. Adhering to legislative guidelines  Entering data and maintaining accurate records. Facilitating advanced collections activity, such as sending letters of demand and reminder messages. Improve ...

Key Responsibilities: experience in Lead, mentor, and coach a team of tele callers focused on debt collections to ensure they meet performance targets and deliver outstanding customer interactions Develop and implement strategies to enhance the team’s productivity, efficiency, and overall collections performance Monitor team members’ calls for quality assurance and provide constructive feedback ...