1 Opening(s)
0.6 Year(s) To 1.0 Year(s)
1.70 LPA TO 2.00 LPA
TC- UPTO- 1.70 LPA to 2.00 LPA + Incentives
1.Check the Files as per company standards and ensure there no mistakes in data entry
before files achieves DOVR status.
2.Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving
DOVR status.
3.Prepare a note sheet with notes reflecting all queries and pending documents. This note
sheet is the support tool to call the customer and resolve pending issues
4.NECESSARILY call the customer. We expect all customers to be called so that we
acknowledge the receipt of his application and papers. Confirm pending documents,
agree to next action for every document and query. There are instances when a customer
is unable to take a call, in such cases send an email.
5.Prepare the interview sheet on line and as part of the interview sheet, update all pending
documents and queries. All pendency’s to be assigned for next action, date & time, the
person who will perform the next action.
6.Refresh dashboard to understand if all pending documents and queries are resolved even
while the status remains ITPD.
7.Ensure all actions due by all concerned are taken, follow up done with the customer and
SO, if required, new action date and time assigned. Wherever required due escalations
to be done for non-performance of action due
8.It is expected that the Officer Credit will complete the file and move it to RHDFC stage
in 3 working days of the file achieving DOVR status.
9.80% of the files submitted as RHDFC should not appear in File Requirements (FR).
10.The rest 20% should be resolved within 2 working days of the FR being raised.
11.All queries raised or pending documents identified by the team need to examined and in
case not found genuine, revert to them immediately so that the file does not reflect in
FR for the wrong reasons.
12.If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the
query, update and revert to HDFC. In case the query resolution requires submission of a
document, try to secure the same on email preferably so as to save time. If the
documents are voluminous or cannot be mailed for any other reason, ensure assignment
to the customer and / or the SO such that the files move to Re-review stage within 2
days of the FR being raised.
Skill sets required for this job description:
?Conversation Skills: The OC should be able to converse in the local and English
language fluently. Must not reflect a local language bias whilst conversing in English
?Analytical Skills: Ability to analyze the individual’s application in terms of ability to
pay, reasons for the person to pay a higher EMI than the norms, derive the cost of
property taking into account localized costs elements, decipher KYC documents and
ensure compliance, read the CIBIL report and interpret scores. Identify any hints of
fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank
statement, identify abnormal trends and seek clarifications.
?Ability to convince: Must possess probing skills to ask and seek so as to be convinced
herself. Carry convictions and ability to convince through written language and if
required through verbal skills another person in HDFC appraising the file.
Appraisal:
1.Loan Application Form:
i. KYC check on address and identity with the KYC documents submitted.
ii. Income details match with the income proof papers provided
iii. Bank details on the form match the statements provided
iv. Property cost on the form matches with property related documents provided
v. Own contribution details on the form match with proof provided
vi. BSA code mentioned on the form matches the one reflecting on the system
vii.Obligations mentioned on page 3 of the form reflect in the bank statements
viii. Property address as mentioned on the form and the property documents submitted
ix. Signature on the form matches with signatures on self-attested KYC documents
Eligibility: -
1-MBA in Finance stream is must.
2-He/She must have 01 years of Experience in Processing of Home Loan Self Employed
Cases/Files.
3-He/She must Excellent Communication Skills.
4-He/She must be able to Discuss with Customers and concern Managers as and when required.
5 Opening(s)
4.0 Year(s) To 9.0 Year(s)
20.00 LPA TO 30.00 LPA
The successful candidates will be responsible for generating opportunities, acquiring new accounts, and managing key customer relationships to deliver profitable revenue growth across the solar value chain —
spanning IPP, PM KUSUM, C&I, and state rooftop projects.
The role demands a blend of technical selling capability, commercial acumen, and strong relationship management with leading EPCs and solar developers.
Key Responsibilities:
Business Development & Lead Generation
Identify, generate, and qualify new business opportunities for Solar MMS and RSJ Poles across the assigned region.
Map projects that are awarded to EPCs, contractors, and developers using industry databases and market intelligence.
Build and maintain a healthy sales pipeline through continuous prospecting and lead generation.
Acquire new accounts and expand the customer base across all project segments — IPP, PM KUSUM and C&I
Technical Sales
Understand customer requirements in terms of material specification, design, delivery timelines, quantity, project location, and payment terms.
Provide techno-commercial solutions through a strong understanding of material specifications (Galvalume, HDGI, ZAM / Magsure, MS Black), including thickness, yield strength, and coating thickness.
Support customers across the entire solar project life cycle — from pre-bid engagement and design finalisation to order fulfilment.
Assist in BOM and drawing review and coordinate with technical sales, design, and category teams for scope finalisation.
Customer Engagement & Relationship Management
Act as the primary point of contact for customers in the assigned region, ensuring high levels of engagement and satisfaction.
Build and nurture long-term relationships with existing accounts to drive repeat business and a higher share of wallet.
Develop and strengthen relationships with prominent solar developers and EPCs.
Conduct regular customer visits, project site reviews, and engagement meetings.
Collections & Commercial Management
Own collections for the assigned accounts, ensuring timely recovery of payments as per agreed terms.
Coordinate with the credit and finance teams on payment terms, LC, BG, and channel finance offerings.
Ensure commercial discipline in line with pricing and margin guidelines.
CRM Management & Reporting
Maintain accurate and up-to-date records of leads, opportunities, and accounts in the CRM system.
Track every opportunity from lead generation to closure, ensuring loop closure for each lead.
Provide regular reports on sales performance, pipeline, and market developments to the business head.
Market & Project Intelligence
Track market trends, competition, pricing movements, and policy developments (e.g., ALCM / ALMM) impacting the solar structures market.
Provide internal teams with feedback on customer needs, product gaps, and emerging opportunities.
Required Skills & Qualifications:
B.E. / B.Tech (Engineering); MBA preferred.
5–8 years of relevant experience in technical sales, business development, or account management, preferably in Solar MMS, steel structures, or allied building materials.
Proficiency in Gujarati and Marathi for Mumbai/Ahmedabad location is preferred; Proficiency in Tamil and Telugu for Chennai/ Hyderabad location is preferred
Strong understanding of the solar project life cycle and material specifications.
Proven experience in opportunity and lead generation, new account acquisition, and relationship management with existing accounts.
Hands-on experience in collections and commercial / credit management.
Proficiency in CRM management (SFDC).
Existing relationships with prominent solar developers and EPCs will be preferred.
Willingness to travel extensively within the assigned region.
Strong negotiation, communication, and interpersonal skills.
Proficient in MS Office (Excel, PowerPoint, Word) and ERP / CRM systems.
1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
5.28 LPA TO 6.60 LPA
Responsibilities:
As a Credit Operations Manager at our company , you will be entrusted with a variety of responsibilities:
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2 Opening(s)
3.0 Year(s) To 5.0 Year(s)
4.00 LPA TO 6.50 LPA
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Accounting: Own the process of preparation of Balance sheet, Profit and Loss, Cash Flow Statement, Cash Budget.
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4.0 Year(s) To 8.0 Year(s)
7.00 LPA TO 10.00 LPA
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2 Opening(s)
2.0 Year(s) To 5.0 Year(s)
3.00 LPA TO 5.00 LPA
Job Summary
We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat
operations for the process. The candidate will be responsible for driving sales
performance, managing team productivity, ensuring service excellence, and achieving business
targets.
Key Responsibilities
Team Management
∙Lead, coach, and motivate a team of Email & Chat Executives.
∙Monitor attendance, productivity, and adherence to process guidelines.
∙Conduct regular performance reviews, feedback sessions, and team huddles.
∙Handle customer and process escalations effectively.
Sales & Target Achievement
∙Drive team sales performance and ensure achievement of monthly targets.
∙Monitor conversion rates and implement strategies to improve results.
∙Promote upselling and cross-selling opportunities through customer interactions.
∙Track and report daily, weekly, and monthly sales performance.
Operations & Quality
∙Ensure timely resolution of customer queries within defined SLAs.
∙Maintain high standards of customer experience and communication quality.
∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.
∙Coordinate with Quality, Training, and Operations teams for continuous improvement.
Reporting & Process Improvement
∙Prepare and share performance reports with management.
∙Analyze team performance data and implement corrective action plans.
∙Identify process gaps and recommend improvements to enhance efficiency and results.
Required Skills
∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,
Email, or Chat processes.
∙Strong team handling and people management skills.
∙Proven ability to drive sales and achieve targets.
∙Excellent communication, coaching, and problem-solving abilities.
∙Good knowledge of MS Excel, CRM tools, and performance reporting.
∙Ability to work in a fast-paced, target-driven environment.
Preferred Profile
∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes
is preferred.
∙Strong leadership mindset with a focus on customer satisfaction and business growth.
1 Opening(s)
3.0 Year(s) To 4.0 Year(s)
10.00 LPA TO 15.00 LPA
Business Analyst – Lending Technologies
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