32 Job openings found

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

  We are hiring an In-House Sales Executive / Key Account Manager to manage and grow relationships with existing B2B customers in the steel segment. The role focuses on inquiry handling, quotation management, order conversion, dispatch coordination, customer servicing, and payment follow-ups. This is a relationship-driven office-based sales role supporting key customers ...

We are looking for a proactive and detail-oriented Junior Executive to support our Key Account Management (Sales) team for the US region. The role involves assisting in client coordination, sales support activities, and ensuring smooth execution of ongoing projects. Key Responsibilities: Support KAM team in managing existing client accounts (Farming) Assist in client ...

Position Overview: Manage and grow a key long-standing client account Act as a strategic partner to the client while driving revenue growth Handle demanding stakeholders with a calm, solution-oriented approach Ensure sustained customer satisfaction and relationship strength   Client Relationship Management: Act as the single point of contact for assigned key account Build and sustain relationships with senior ...

We are looking for a results-driven sales leader with 8–10 years of experience in the Steel, TMT, Paint, or Cement sector. The ideal candidate will have a strong track record in driving revenue, leading high-performing teams, managing key accounts, and executing strategic sales plans. Strong leadership, customer focus, and execution ...

Roles & responsibilities: You will be responsible for: - Sales Planning and Funnel Management to achieve Monthly Numbers, deliver Volume & realize Revenue for assigned geography - Manage relationships with various stakeholders along with negotiating and customizing Company’s offerings on a regular basis - Individual contributor role with frequent travel and new business development. - ...

Customer Service Executive – Insurance BrokingJob Responsibilities:Handle customer queries and concerns through inbound calls and emails.Provide accurate and timely resolutions as per company guidelines and processes.Assist customers with insurance-related queries and ensure a positive customer experience.Maintain proper records of customer interactions and follow up on pending queries.Identify suitable cross-selling opportunities ...

Roles & responsibilities: You will be responsible for: - Sales Planning and Funnel Management to achieve Monthly Numbers, deliver Volume & realize Revenue for assigned geography - Manage relationships with various stakeholders along with negotiating and customizing Company’s offerings on a regular basis - Individual contributor role with frequent travel and new business development. - ...

1. Strategic Leadership: Develop and implement visionary sales strategies to surpass monthly revenue targets, achieve volume goals, and ensure sustained business growth. Provide seasoned leadership, aligning the team with overarching company objectives and contributing to strategic decision-making.  2. Stakeholder Engagement and Negotiation: Cultivate and manage relationships with key stakeholders, employing negotiation skills to customize and ...

Roles & responsibilities: You will be responsible for: - Sales Planning and Funnel Management to achieve Monthly Numbers, deliver Volume & realize Revenue for assigned geography - Manage relationships with various stakeholders along with negotiating and customizing Company’s offerings on a regular basis - Individual contributor role with frequent travel and new business development. - ...