61 Job openings found

Risk Analyst - We are looking for an experienced Risk Analyst to setup, monitor and drive the end to end credit risk management framework - Collaborate with the Credit Policy, Collections and Tech team to help formulate credit policy framework, develop risk models and early warning signals, propose tech enablement, and implement ...

Every company will be a fintech company ~ a16z Ever since the company began their  journey in 2013, the  aim has been to enable credit for every possible earning individual. Like payments, which has become digital, embedded & ubiquitous in the last 8 years, credit too will become a ubiquitous instrument ...

? As a QA Manager, you will be involved in every phase of SDLC. ? Contribute to architecture, design, and implementation of Test Automation Solutions and inculcate latest trends and technologies of Test Automation. ? Should be able to develop test cases covering functionality, negative test scenarios, user behaviors. ? Prepare the test ...

Key Responsibilities: Understand business processes and products for the assigned business functions thoroughly so client management is smooth. DSA online and offline agencies are clients to be managed  Interacting with the existing key client stake holders day in- day out for a smooth process and maintaining the relationship which helps to grow ...

Key Responsibilities:   Understand the business processes and products so new partners/aggregators for sourcing the customer can be onboarded for offering unsecured Credit products. Identifying the right audience, SPOC at each organization and connect with CXO level people. Independently working toward the monthly/quarterly targets in terms of onboarding of right partners and business from ...

We are looking for individuals who are interested to make their careers in the Financial sector especially wealth management and stock markets. Someone with a passion for equities, analysis, research, and number crunching should be an ideal fit for the role. Please note : All our services are digitally delivered and this ...

The company is a leading Fintech firm catering the need of underserved and unserved individuals using highly evolved machine learning tools. We are looking for an influential Leader who would take our already growing business to new heights. The person is expected to improve overall operational efficiencies by collaborating with internal ...

 If you wish to be part of most sophisticated backend team to use cutting edge AI models for underwriting and collections, various third-party integrations for enriching the data, creating a multi-product LOS, LMS Systems, to take digital lending to next level then this might be right opportunity for you.   What we ...

About the Role We are looking for a visionary and hands-on Founding Product & Technology Lead to build and scale our flagship B2B SaaS platform from the ground up. This is a leadership role for someone who enjoys building products from scratch, defining technology strategy, making architecture decisions, and leading high-performing engineering teams. As ...

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.