10 Opening(s)
1.5 Year(s) To 5.0 Year(s)
4.00 LPA TO 7.50 LPA
Key Responsibilities:
Lead, mentor, and coach a team of tele callers focused on debt collections to ensure they meet performance targets and deliver outstanding customer interactions
Develop and implement strategies to enhance the team’s productivity, efficiency, and overall collections performance
Monitor team members’ calls for quality assurance and provide constructive feedback and training ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
3.00 LPA TO 4.00 LPA
We are looking for a Team Lead - Tele Collections to monitor the team and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company’s potential loss of income.
To be ...
3 Opening(s)
1.5 Year(s) To 4.0 Year(s)
4.00 LPA TO 5.50 LPA
Responsibilities
Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...
12 Opening(s)
0.6 Year(s) To 3.0 Year(s)
2.00 LPA TO 3.00 LPA
Responsible for loan collections with good communication skills
Make outbound calls for collections.
Advising on repayment plans to suit the level of debt and customer circumstances.
Escalating calls to managers when required.
Adhering to legislative guidelines
Entering data and maintaining accurate records.
We are facilitating advanced collections activities, such as sending letters of demand and reminder ...
3 Opening(s)
1.0 Year(s) To 4.0 Year(s)
1.50 LPA TO 3.00 LPA
Responsible for Unsecured loan collections with good communication skills
Make outbound calls for collections .
Advising on repayment plans to suit level of debt and customer circumstances.
Escalating calls to managers when required.
Adhering to legislative guidelines
Entering data and maintaining accurate records.
Facilitating advanced collections activity, such as sending letters of demand and reminder messages.
Improve ...
90 Opening(s)
0.6 Year(s) To 4.0 Year(s)
2.50 LPA TO 3.36 LPA
Responsibilities:
Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments.
Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
Payment Follow-Up: Ensure timely repayments and maintain accurate records.
Collections Targets: Meet individual collection goals set by the team lead or manager.
Customer Assistance: Resolve payment-related queries or concerns.
Compliance: Follow legal and ...