62 Job openings found

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Job Summary: We are seeking an experienced Senior Data Analyst to drive data-driven decision-making across business functions. The ideal candidate should possess strong expertise in analytics, data engineering, automation, and stakeholder management. This role requires hands-on experience in building scalable ETL pipelines, analytical data models, automated reporting systems, and advanced analytics ...

Role SummaryWe are looking for a Marketing Automation Specialist to manage customer lifecycle communicationsacross Email, SMS, WhatsApp, Push Notifications, and RCS. The role involves campaign execution,marketing automation, audience segmentation, performance analysis, and customer engagementinitiatives.Key Responsibilities● Plan, execute, and optimize campaigns across multiple communication channels.● Create and manage automated customer journeys ...

Business Analyst – Lending Technologies About the Role We are looking for a skilled Business Analyst with strong experience in requirement gathering, documentation, and cross-functional coordination to support technology initiatives across our lending business. The role involves working closely with Business, Risk, Product, and Engineering teams to translate business needs into clear and ...

Role Overview:We are looking for a detail-oriented Data Analyst who can convert complex data into meaningful insights that help drive business decisions. The ideal candidate should have strong expertise in SQL, Python, and data visualisation tools and experience working with large datasets. Key Responsibilities:Collect, clean, and analyse large datasets to identify ...

  JD :- 1.⁠ ⁠Having relevant experience with a minimum of 2 years 2.⁠ ⁠Having worked at an NBFC, Bank or fintech in a credit analyst or similar role where the candidate screens applications for the purpose of loan disbursal. 3.⁠ ⁠Willing to work on Sundays / holidays as required by the company. 4.⁠ ⁠Willing ...

Role OverviewOwn the end-to-end SCF loan lifecycle—from login & eligibility (CIC/KYC) through CAM-lite preparation, documentation, disbursal, servicing (invoices/limits, NACH/cheques), MIS, credit bureau furnishing, and regulatory reporting. Partner closely with Business, Credit, Legal,Treasury, Tech, and external vendors to deliver accurate, compliant, and timely outcomes. Key ResponsibilitiesA) Intake, Eligibility & Documentation Readiness• Login ...

Role OverviewAs an Assistant Manager – Credit (Supply Chain Finance), you will own the end-to-end underwriting cycle for Supply Chain Finance programs—from eligibility assessment and financial analysis to credit memo preparation, risk evaluation, due diligence, and portfolio monitoring. Underwrite and monitor Cross-Border SCF—Export Receivables (recourse/non-recourse, buyer & country risk) and ...

Role Overview We are looking for a seasoned credit manager with 7–10 years of experience in MSME lending, preferably within an NBFC setup. The ideal candidate will be a qualified Chartered Accountant (CA) who has a strong track record in underwriting MSME business loans, LAP, equipment loans, and supply chain finance. ...

You will play a pivotal role in analyzing revenue trends, ensuring the accuracy of financial data, and driving data-driven decisions to optimize overall financial performance. You will work closely with the Fin-Ops team, who handles data collation, to ensure the accuracy of key revenue and cost numbers, such as credit ...