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Technical Support Engineer responsibilities include: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams   Job brief We are looking for a Technical Support Engineer to provide enterprise-level assistance ...

TC- UPTO- 1.70 LPA to 2.00 LPA + Incentives    1.Check the Files as per company standards and ensure there no mistakes in data entry  before files achieves DOVR status.    2.Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving  DOVR status.    3.Prepare a note sheet with notes reflecting all queries and pending documents. This note  sheet is the support tool to call the customer and resolve pending issues    4.NECESSARILY call the customer. We expect all customers to be called so that we  acknowledge the receipt of his application and papers. Confirm pending documents,  agree to next action for every document and query. There are instances when a customer  is unable to take a call, in such cases send an email.    5.Prepare the interview sheet on line and as part of the interview sheet, update all pending  documents and queries. All pendency’s to be assigned for next action, date & time, the  person who will perform the next action.    6.Refresh dashboard to understand if all pending documents and queries are resolved even  while the status remains ITPD.    7.Ensure all actions due by all concerned are taken, follow up done with the customer and  SO, if required, new action date and time assigned. Wherever required due escalations  to be done for non-performance of action due    8.It is expected that the Officer Credit will complete the file and move it to RHDFC stage  in 3 working days of the file achieving DOVR status.    9.80% of the files submitted as RHDFC should not appear in File Requirements (FR).    10.The rest 20% should be resolved within 2 working days of the FR being raised.      11.All queries raised or pending documents identified by the team need to examined and in  case not found genuine, revert to them immediately so that the file does not reflect in  FR for the wrong reasons.    12.If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the  query, update and revert to HDFC. In case the query resolution requires submission of a  document, try to secure the same on email preferably so as to save time. If the  documents are voluminous or cannot be mailed for any other reason, ensure assignment   to the customer and / or the SO such that the files move to Re-review stage within 2  days of the FR being raised.           Skill sets required for this job description:  ?Conversation Skills:  The OC should be able to converse in the local and English  language fluently. Must not reflect a local language bias whilst conversing in English  ?Analytical Skills: Ability to analyze the individual’s application in terms of ability to  pay, reasons for the person to pay a higher EMI than the norms, derive the cost of  property taking into account localized costs elements, decipher KYC documents and  ensure compliance, read the CIBIL report and interpret scores. Identify any hints of  fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank  statement, identify abnormal trends and seek clarifications.  ?Ability to convince: Must possess probing skills to ask and seek so as to be convinced  herself. Carry convictions and ability to convince through written language and if  required through verbal skills another person in HDFC appraising the file.    Appraisal:  1.Loan Application Form:  i. KYC check on address and identity with the KYC documents submitted.  ii. Income details match with the income proof papers provided  iii. Bank details on the form match the statements provided  iv. Property cost on the form matches with property related documents provided  v. Own contribution details on the form match with proof provided  vi. BSA code mentioned on the form matches the one reflecting on the system  vii.Obligations mentioned on page 3 of the form reflect in the bank statements  viii. Property address as mentioned on the form and the property documents submitted  ix. Signature on the form matches with signatures on self-attested KYC documents    Eligibility: -    1-MBA in Finance stream is must.  2-He/She must have 01 years of Experience in Processing of Home Loan Self Employed  Cases/Files.  3-He/She must Excellent Communication Skills.  4-He/She must be able to Discuss with Customers and concern Managers as and when required. 

Manage large amounts of incoming queries via  email and chat messages  Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow ...

Job Description Responsibilities Have a proven track record of selling digital marketing services to leading brands and corporate organizations’ Have a strong network of contacts which you will use to develop new business opportunities and to establish business relationships with top advertising and marketing agencies Have a great understanding of digital services and ...

Good in using Tally/ cloud software for accounting Knowledge of accounts, ITR and TDS GST return Banking Reconciliation, Book- Keeping etc. Good in communication Capable of handling and assisting clients on phone or on email Maintain adequate knowledge levels related to subject Executives must be capable of engaging with the clients on a range of mediums such ...

Good in using Tally/ cloud software for accounting Knowledge of accounts, ITR and TDS GST return Banking Reconciliation, Book- Keeping etc. Good in communication Capable of handling and assisting clients on phone or on email Maintain adequate knowledge levels related to subject Executives must be capable of engaging with the clients on a range of mediums such ...

Good in using Tally/ cloud software for accounting Knowledge of accounts, ITR and TDS GST return Banking Reconciliation, Book- Keeping etc. Good in communication Capable of handling and assisting clients on phone or on email Maintain adequate knowledge levels related to subject Executives must be capable of engaging with the clients on a range of mediums such ...

Good in using Tally/ cloud software for accounting Knowledge of accounts, ITR and TDS GST return Banking Reconciliation, Book- Keeping etc. Good in communication Capable of handling and assisting clients on phone or on email Maintain adequate knowledge levels related to subject Executives must be capable of engaging with the clients on a range of mediums such ...

Good in using Tally/ cloud software for accounting Knowledge of accounts, ITR and TDS GST return Banking Reconciliation, Book- Keeping etc. Good in communication Capable of handling and assisting clients on phone or on email Maintain adequate knowledge levels related to subject Executives must be capable of engaging with the clients on a range of mediums such ...

Assist the chairman of the company in his day to day routine in areas such as administrative assistance, presentation, email, daily routine, written communication. Diary maintenance, inter-departmental coordination eg. Arranging meetings (internal and external), making calls, maintaining minutes of meetings, follow up on action points,  , taking backup of laptop, handling ...