31 Job openings found

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...

Education Qualification: BscIT, BE, Minimum 5years experience working as an Active Directory Administrator, Certification in IT Field is preferred, Prior experience in servers and OS Analysis will be given preference. Strong in AD architecture creation and problem-solving skills  Sr. Active Directory Administrator Sr. Active Directory Administrator provides support, implementation, and design services for ...

Job Summary: The Service Coordinator is responsible for managing and coordinating service activities related to IT infrastructure support. The role ensures timely execution of service requests, efficient resource allocation, and high customer satisfaction through proper communication and follow-ups. Key Responsibilities: Coordinate and schedule field engineers for installation, maintenance, and support activities. Act as the ...

Role Overview We are seeking a Technical Support Engineer with a minimum of 3 years of relevant experience to deliver high-quality technical assistance to our clients. This is an end-to-end support role covering the complete ticket lifecycle—from issue logging to final resolution. The role requires alignment with UK business hours . Key Responsibilities Own customer-reported technical issues from ticket ...

In this position, you will work as part of the Construction team, supporting our sales, design, and customer service teams. You would be reporting to the Construction Engineering team line manager. Responsibilities Overview  Providing a high level of technical support in conjunction with the Customer service/Construction team.  Responding to and recording all ...

Education Qualification: BscIT, BE, Minimum 2years experience ,    Job description • Minimum 2 years overall IT experience . • Identify opportunities to innovate, extend and enhance service delivery everywhere possible  • In-depth knowledge of Active directory, ADFS, DFSR, DHCP, AD Certificates & DNS. • Installing, configuring and troubleshooting Terminal Server, ADFS • Installing, configuring and Troubleshooting ...

JOB SUMMARY (Accounting Role – JS Group Entity – USA and Australia)    - Well-versed in the Process of Accounts Payable/Accounts Receivable with SAP knowledge.   -Team Handling of three to four people and allocation of their KRAs to the team.  -Negotiation of TAT with the client (Holding Company) and timely delivery of assignments.  -Process Improvement in existing processes and support the entity for the smooth migration of  upcoming activities.  -Support the team for quick solutions and prompt delivery of assignments.  -Regular communication with the client (Holding Company) for their requirement and discussions  related to process improvement.   2.ACCOUNTABILITIES  -Review of entries and postings with full accuracy in the SAP system  -Complete the work within the agreed turnaround time without escalation.  3.QUALIFICATIONS    3.1Essential  Commerce Graduate (B.Com / M Com/ MBA/Inter CA)   Strong written and verbal communication Skill    3.2Preferred  Knowledge of MS Office with Advanced Excel Function   Worked in SAP environment and Team Handling of AP/AR function  Quick understanding of Outsource Accounting Process and able to lead migration of Accounting  Activities from Group Entities.  Preferred shared service experience in the Outsourcing Accounting domain. 

We are looking for candidates with relevant experience in handling inbound and chat processes, along with team handling skills. Supervise and manage a team responsible for handling inbound calls, chats, emails, customer queries, and reviews on iOS. Ensure all customer interactions (calls, chats, and emails) are promptly addressed and resolved within established ...

Role OverviewA Singapore-headquartered financial services organisation is setting up its operations in GIFT City (IFSCA jurisdiction) and is looking to hire a Compliance Officer to support regulatory setup, statutory coordination, and operational compliance execution for its India entity.This role is best suited for professionals with 3–5 years of compliance experience, ...