27 Job openings found

We are hiring Customer Service Executives to manage customer communication across calls, emails, and chat. The role requires excellent communication skills and the ability to resolve queries  promptly and professionally.    Key Responsibilities    Handle inbound customer calls, emails, and chat queries  Provide accurate information regarding loan applications, status, and troubleshooting  Maintain a high level of customer satisfaction by ensuring quick and clear resolutions  Follow process guidelines and meet productivity/service targets  Coordinate with internal teams for escalations or technical issues    Required Skills & Experience   Minimum 1 year of experience in inbound calling, email handling, and chat process  Strong proficiency in English & Hindi communication  Good customer-handling and problem-solving skills  Ability to multitask and work under pressure  Basic technical understanding (applications, system navigation, troubleshooting)  Comfortable working on weekends/holidays as required  Customer-focused and target-driven mindset    6 Days Working (Rotational Weekoff)  Shift timings : 10AM-7PM   

Key Responsibilities This role is responsible for processing, compliance, maintenance, and payment of both the accounts receivable (60%) and accounts payable (40%) functions. Accounts Receivable:  Maintain the debtors ageing report  Follow up aged receivables (debtors calling and email follow-ups)  Identify overdue accounts for escalation of collection attempts within the current aged  Receivables ledger Work with operational ...

Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...

Job Description: BPO Manager     Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.   Responsibilities:   Lead and develop the bench sales team, handling recruitment, training, and performance management. Establish and optimize operational strategies to meet client needs and internal goals. Build strong client relationships, addressing inquiries and identifying improvement opportunities. Streamline ...

Roles & Responsibilities : Experience & understanding of teams in product-based organizations/NBFC’s/ Banks. To design and roll-out HR strategy basis the business plan & needs of the business Develop employee connect to proactively understand the issues, concerns of employees and take corrective action plan Implement talent management agenda and practices for business units in ...

Job Description: BPO Manager     Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.   Responsibilities:   Lead and develop the BPO team, handling recruitment, training, and performance management. Establish and optimize operational strategies to meet client needs and internal goals. Build strong client relationships, addressing inquiries and identifying improvement opportunities. Streamline processes, ...

Job Description: BPO Manager     Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.   Responsibilities:   Lead and develop the BPO team, handling recruitment, training, and performance management. Establish and optimize operational strategies to meet client needs and internal goals. Build strong client relationships, addressing inquiries and identifying improvement opportunities. Streamline processes, ...

We are looking for an experienced QA Lead who can provide leadership and guidance to our QA team. The ideal candidate will have hands-on QA expertise and the ability to take initiative and develop and evolve our QA practices. The right candidate will be able to analyze the systems to ...

Job Summary: As a Senior Manager (Accounting), you will play a vital role in overseeing foreign accounting operations and ensuring compliance with accounting principles and regulations. The ideal candidate should possess extensive experience in accounting and demonstrate strong leadership and team management skills. What you’ll be doing: Adopt & improve the current process ...

Roles & Responsibilities:  Exhibit high level of customer obsession, ownership and problem solving skills  Effectively communicate in a clear and professional manner at all times  Provides/ expedites prompt and efficient service to customers  Effectively manage sensitive cases by reporting up the escalation matrix  Demonstrate excellent time-management skills   Maintains or exceeds targeted performance metrics  Actively seek solutions through ...