152 Job openings found

  The Customer Service Mail Support Representative is responsible for providing excellent customer service to customers who have questions or concerns about their account. This includes responding to customer emails in a timely and accurate manner, resolving customer issues, and providing excellent customer service. 1st and 2nd Saturday will be off, along ...

We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.   Responsibilities:   Handle incoming calls from customers promptly and professionally.  Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.  Deliver exceptional customer service to build trust and ensure customer satisfaction.  Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software. Utilize in-depth knowledge of casino games, rules, and procedures to assist customers  Address customer queries related to gameplay, account settings, promotions, and rewards  Educate customers on new games, features, and updates.  Log and document all customer interactions and resolutions accurately in the CRM system.  Provide feedback and insights from customer interactions to improve processes and  Qualifications: High school diploma or equivalent required.  oAssociate’s or Bachelor’s degree in a related field (preferred).   Skills: Excellent communication and customer service skills.  Ability to manage multiple tasks and prioritize effectively in a remote environment.  Strong organizational skills and attention to detail.  Ability to work independently with minimal supervision. Requirements:    Ready to work for rotational shifts. Proven experience in a customer service role, preferably in a call center or inbound process.  Experience with technical troubleshooting in a customer-facing role.  Prior knowledge or experience in casino operations or gaming systems is highly desirable.  Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.  Basic knowledge of online platforms, mobile apps, and gaming software.  Strong analytical and problem-solving skills.  Excellent communication skills (verbal and written).  Strong interpersonal skills with a focus on empathy and patience.  Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 

A Customer Service Project Coordinator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets. Additionally, the Customer Service Project Coordinator will also be ...

Job Description: We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex queries from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customer experience being ...

Job Description:The position of Business Development and Sales Executive - Inside Sales, Ahmedabad is a full-time, on-site role. The responsibilities include lead generation, effective client communication, deliveringexceptional customer service, and driving sales growth for the company.The primary role and responsibilities include the following:Lead Generation:* Identify and qualify potential leads through various ...

Summary: The incumbent will be leading operations with primary responsibility in the initial years for the installation & commissioning of projects together with the delivery of project quality & customer satisfaction. In the initial years, the incumbent will also be responsible for setting up the operations function including instituting appropriate policies, ...

Responsibilities: Handle customer inquiries via phone, email, and chat. Provide product information and support. Resolve complaints and issues promptly. Maintain customer records and document interactions. Follow up with customers to ensure that their issues have been resolved to their satisfaction. Qualifications: Strong communication and interpersonal skills. Previous experience in customer service is a plus. Problem-solving abilities and a positive ...

Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You’ll review and analyze cases to prevent and detect fraud. You’ll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal ...