62 Job openings found

Job Description? Handle inbound and outbound customer calls and emails in a professional manner? Resolve customer queries and complaints in a timely and effective manner? Provide accurate and up-to-date information to customers regarding products and services? Ensure customer satisfaction by providing excellent customer service? Follow-up with customers as necessary to ensure that ...

We are looking for a motivated and well-spoken Inside Sales Associate  to join our sales team. The Inside Sales Associate will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth salesprocess.  Responsibilities:  Communicating with customers, making outbound calls to potential customers, and following up on ...

  Job Summary: Join our fintech call center team as a Customer Support Executive. Help clients navigate financial products and services, deliver exceptional customer service, and resolve inquiries efficiently. Key Responsibilities: Client Interaction: Handle calls professionally. Assist with financial inquiries.  Strong communication skills with the ability to communicate effectively with internal and  external contacts Issue Resolution: Investigate and resolve concerns. Ensure compliance and security. Documentation and Training: Maintain records. Stay updated on products. Qualifications: Bachelor's degree preferred. Customer ...

Support and drive productivity projects in support of business needs and developments.  Develop appropriate processes and ensure their implementation in order to achieve the above targets   Analyzing the daily Load and capacity and drafting short-term and long-term strategies accordingly  Conducting weekly, monthly & quarterly business review meetings.  Monthly review and revise Warehouse productivity Bench-mark ...

We are looking for an influential Leader who would take our already growing business to new heights.  The person is expected to lead a team of highly motivated young brains to improve overall operations  funnel by collaborating with internal as well as external stakeholders and by channelizing efforts of  Booking ops team in the right direction on a day-to-day basis.     KRAs:  -Ensuring daily / monthly / quarterly targets are met for both PL and BNPL (and any new product)  -Ensuring that the sourcing partners also meet the set targets by extending the support required   -Maintaining and improving month on month conversion numbers to reach the level of competition   Roles and responsibilities:  -Preparing plan to execute targets as per AOP   -Drive the outbound calling teams in the directions of set targets  -Ensure proper team structure, preparing hiring plans in line & allocating work according to skillsets  -Efficiently collaborate with internal tech team, third parties to reduce login to disbursal TATs  -Bring down the time for FTR in line with competition  -Lead process optimization from people and system perspective  -Display a data driven approach in decisions taken to improve productivity   -Ensure marketing efforts to reach to customers who may drop off  -Ensure that the team is adequately facilitated; feels inclusive and motivated at all the time  -Extend support required to Fin-Ops team in reconciliation of payments    Required Skillset:    -Experience in disbursing small ticket personal loans in huge quantities is a must  -Exposure to e-Mandate registrations, e-Signing of agreements, Digital KYC, etc. is desired   -Experience of handling large teams of tele-callers and TLs for at least 2 yrs  -Ability to work under pressure, Patience and ability to listen to and take care of team issues   -Should be okay to get hands dirty by working very close to front runners   -Should have excellent data reading ability   -Excellent negotiation skills, vendor management skills and persuasion abilities.  

The Company  is looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach.  He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of ...

We are looking for a motivated and well-spoken inside sales candidate to join our salesteam. The incumbent will be responsible for developing new leads,communicating with customers, understanding their needs, and ensuring a smooth salesprocess. Inside Sales- AM Responsibilities:    Communicating with customers, making outbound calls to potential customers, and following up on leads.  Understanding ...

We are looking for a dynamic Customer Service Representative to drive end to end requirements for our business needs. What you’ll be doing: You will be responsible for making calls and answering customer queries Ensure, follow up with customers Responsible for converting calls into customer orders Ensure generic adoption You will be responsible for cross sales Responsible ...

Objective:    The Company  is looking for a high performing Customer Success Associates to help meet  sales and revenue growth targets with a strong orientation in digital and metric driven analytical  approach.    He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Relationships building, understanding and  keeping abreast of market dynamics and effective feedback loop are important aspects.      Roles & Responsibilities:    • Achieve repeat sales and wallet share targets  • Understand, categorize and analyze reasons for client drops and increase active to     on-boarded client ratio  • Key focus on customers who have churned and how to win them back  • Market intelligence inputs for pricing and activation  • Design and execute plan for outbound calling for sales conversion   • Enrich and maintain customer profile and update status in CRM  • Mine clients for referrals  • Work hand-in-hand with customer acquisition team for smooth transition of clients with     minimal drop outs    QUALIFICATIONS & COMPETENCE REQUIRED:    • BE/B. Tech/Bachelor`s Degree required from a premier institute. Selective very strong     candidates with relevant experience will be favored  • 1+  years of key account management/sales experience in B2B segment will be    preferred (pre or Post-Graduation)  • Experience meeting customer needs, building customer relationships and knack for    closing sales   • Strong communication & interpersonal skills   • Self-starter and driven   • Language Skills: fluent in English. Knowing Tamil/Marathi an added advantage  • Knowledge of sales principles and practices.  • Customer service Acumen.  • Desire to exceed growth, and working in a fast paced environment. 

We are looking for a motivated and well-spoken inside sales representative to join our salesteam. The inside sales representative will be responsible for developing new leads,communicating with customers, understanding their needs, and ensuring a smooth salesprocess. Inside Sales Associate Responsibilities:? Communicating with customers, making outbound calls to potential customers, and   following ...