17 Job openings found

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Company Overview Founded in 2014, The company  is a leading software product company headquartered in Melbourne, Australia, with its back office based in Ahmedabad, India. The company is a rapidly growing Point of Sale (POS) and business management platform built to simplify day-to-day operations for retail and restaurant businesses. Our mission is ...

  We are hiring an In-House Sales Executive / Key Account Manager to manage and grow relationships with existing B2B customers in the steel segment. The role focuses on inquiry handling, quotation management, order conversion, dispatch coordination, customer servicing, and payment follow-ups. This is a relationship-driven office-based sales role supporting key customers ...

The client is looking for a highly driven Business Development Specialist with a technical background in Mechanical Engineering or Architecture to expand their  footprint in the USA AEC BIM services market. This role combines technical solution selling + international business development, ideal for professionals who understand BIM workflows and client engagement ...

We are looking for a proactive and detail-oriented Junior Executive to support our Key Account Management (Sales) team for the US region. The role involves assisting in client coordination, sales support activities, and ensuring smooth execution of ongoing projects. Key Responsibilities: Support KAM team in managing existing client accounts (Farming) Assist in client ...

Position Overview: Manage and grow a key long-standing client account Act as a strategic partner to the client while driving revenue growth Handle demanding stakeholders with a calm, solution-oriented approach Ensure sustained customer satisfaction and relationship strength   Client Relationship Management: Act as the single point of contact for assigned key account Build and sustain relationships with senior ...

  As a Solutions Delivery Specialist - Supply Chain, you will be at the heart of client success. You’lllead end-to-end implementation projects, ensuring smooth onboarding, timely delivery, andstakeholder alignment across teams. You’ll also drive internal initiatives and cross-functionalfeature rollouts. 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:● Lead client onboarding and implementation projects from start to finish● Collaborate with ...

We seek a dynamic Inside Sales Executive to drive revenue growth by converting leads into closed deals through cold calling, digital selling, and occasional field visits across India. You'll own the full sales cycle—from prospecting to negotiation—for our product. Key Responsibilities:✅ Lead Conversion via Cold OutreachGenerate and qualify leads via cold ...

 We are looking for a motivated and well-spoken candidate to join our inside sales team. The incumbent will develop relations with existing customers, communicate with customers, understand their needs, and ensure a smooth sales process.    Responsibilities: Communicating with customers, making outbound calls to potential customers, and following up on accounts Act as a ...

  A Sales Travel Agent is a professional responsible for providing exceptional customer service and selling travel-related products and services to clients. These individuals work in the travel industry and help clients plan and book their vacations, business trips, or other travel arrangements. They must possess excellent communication and interpersonal skills ...