1 Opening(s)
1.0 Year(s) To 5.0 Year(s)
2.40 LPA TO 3.00 LPA
Overview: We seek a Customer Support Specialist with at least 1 year of experience and a functional understanding of Tally or other ERP. The ideal candidate will be soft-spoken, patient, and skilled in delivering exceptional customer service.
Responsibilities:
Provide support and assistance to customers using.
Troubleshoot and resolve customer issues in a timely ...
10 Opening(s)
4.0 Year(s) To 6.0 Year(s)
7.50 LPA TO 9.50 LPA
Job Description:
We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, ...
1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
3.00 LPA TO 4.55 LPA
To expand the distributor network and drive sales growth through them.
To tap new order & expand our reach
Stay up to date on company best practices, policies, products, pricing, and promotions. Ability to manage complex projects and multi-tasking.
Prepare a Daily MIS report
Prepare action plans and schedules to achieve specific targets Target Industries.
Ensuring ...
1 Opening(s)
0.6 Year(s) To 1.0 Year(s)
1.70 LPA TO 2.00 LPA
TC- UPTO- 1.70 LPA to 2.00 LPA + Incentives
1.Check the Files as per company standards and ensure there no mistakes in data entry
before files achieves DOVR status.
2.Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving
DOVR status.
3.Prepare a note sheet with notes reflecting all queries and pending documents. This note
sheet is the support tool to call the customer and resolve pending issues
4.NECESSARILY call the customer. We expect all customers to be called so that we
acknowledge the receipt of his application and papers. Confirm pending documents,
agree to next action for every document and query. There are instances when a customer
is unable to take a call, in such cases send an email.
5.Prepare the interview sheet on line and as part of the interview sheet, update all pending
documents and queries. All pendency’s to be assigned for next action, date & time, the
person who will perform the next action.
6.Refresh dashboard to understand if all pending documents and queries are resolved even
while the status remains ITPD.
7.Ensure all actions due by all concerned are taken, follow up done with the customer and
SO, if required, new action date and time assigned. Wherever required due escalations
to be done for non-performance of action due
8.It is expected that the Officer Credit will complete the file and move it to RHDFC stage
in 3 working days of the file achieving DOVR status.
9.80% of the files submitted as RHDFC should not appear in File Requirements (FR).
10.The rest 20% should be resolved within 2 working days of the FR being raised.
11.All queries raised or pending documents identified by the team need to examined and in
case not found genuine, revert to them immediately so that the file does not reflect in
FR for the wrong reasons.
12.If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the
query, update and revert to HDFC. In case the query resolution requires submission of a
document, try to secure the same on email preferably so as to save time. If the
documents are voluminous or cannot be mailed for any other reason, ensure assignment
to the customer and / or the SO such that the files move to Re-review stage within 2
days of the FR being raised.
Skill sets required for this job description:
?Conversation Skills: The OC should be able to converse in the local and English
language fluently. Must not reflect a local language bias whilst conversing in English
?Analytical Skills: Ability to analyze the individual’s application in terms of ability to
pay, reasons for the person to pay a higher EMI than the norms, derive the cost of
property taking into account localized costs elements, decipher KYC documents and
ensure compliance, read the CIBIL report and interpret scores. Identify any hints of
fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank
statement, identify abnormal trends and seek clarifications.
?Ability to convince: Must possess probing skills to ask and seek so as to be convinced
herself. Carry convictions and ability to convince through written language and if
required through verbal skills another person in HDFC appraising the file.
Appraisal:
1.Loan Application Form:
i. KYC check on address and identity with the KYC documents submitted.
ii. Income details match with the income proof papers provided
iii. Bank details on the form match the statements provided
iv. Property cost on the form matches with property related documents provided
v. Own contribution details on the form match with proof provided
vi. BSA code mentioned on the form matches the one reflecting on the system
vii.Obligations mentioned on page 3 of the form reflect in the bank statements
viii. Property address as mentioned on the form and the property documents submitted
ix. Signature on the form matches with signatures on self-attested KYC documents
Eligibility: -
1-MBA in Finance stream is must.
2-He/She must have 01 years of Experience in Processing of Home Loan Self Employed
Cases/Files.
3-He/She must Excellent Communication Skills.
4-He/She must be able to Discuss with Customers and concern Managers as and when required.
5 Opening(s)
1.0 Year(s) To 6.0 Year(s)
3.60 LPA TO 4.80 LPA
Job Description
Handle inbound and outbound customer calls and emails in a professional manner Resolve customer queries and complaints in a timely and effective manner Provide accurate and up-to-date information to customers regarding products and services Ensure customer satisfaction by providing excellent customer service Follow up with customers as necessary to ensure that ...
1 Opening(s)
1.0 Year(s) To 3.0 Year(s)
1.70 LPA TO 2.50 LPA
We are seeking a highly organized and detail-oriented sales coordinator to join our team. The sales coordinator will be responsible for managing customer queries, addressing their needs promptly, and ensuring seamless product management and logistics coordination.
Key Responsibilities:
Respond to customer queries in a timely and professional manner, providing accurate information and ...
3 Opening(s)
0.6 Year(s) To 1.0 Year(s)
2.40 LPA TO 3.00 LPA
Roles:
Should be able to execute different reports/processes properly without errors.
Should be able to understand the requirements quickly & have the ability to prepare detailed documents
Should be able to coordinate different topics within or outside teams effectively
Preferred to have e-commerce domain knowledge at process level & execution side.
Should have thought process to analyze the existing process limitations & make suggestions on improvements.
Should be able to prepare based tools using formulas to work upon & debug the existing Excel-based tools to resolve queries.
Make documentation with formatting and proper detailing
Basic knowledge of Excel working with formula handling & reporting.
Need to do multitasking, able to deliver tasks on time with expected quality
Work closely with the German team for operative processes/execution/deliverables.
Flexible to adopt the changes in terms of processes/task handling.
We wish:
At least bachelor in any stream or equivalent experience
At least 1 year of experience in MS Excel or similar office tools – is preferred
Proficiency in MS Excel with Advanced skills like Power Query, Pivot, VB
Scripting, Macros.
Documentation skills
Good Communication skills, at least speaking in English is required
Good analytical skills
Eager to know/experiment with new technology and tools
Web Browsing, the ability to search quick results from web
Experience in process documentation & presentation is preferred
Ability to work independently with little or no daily supervision
We Offer:
Professional challenges and career development opportunities.
A motivating work environment, flat hierarchical structure, numerous
company events that cannot be forgotten and fun at the workplace with flexibilities.
Freedom to realize your own ideas & individual career & development opportunity.
1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
2.40 LPA TO 4.00 LPA
Job Description
We are looking for a competitive and trustworthy accountant
The responsibilities include :
Managing and overseeing the daily operations of the accounting department
Monitoring and analyzing accounting data and produce financial reports or statements
Establishing and enforcing proper accounting methods, policies and principles
If you have excellent communication skills and feel comfortable reaching out ...
1 Opening(s)
3.0 Year(s) To 8.0 Year(s)
10.00 LPA TO 25.00 LPA
The Programmer Analyst is responsible for the technical implementation and/or support for large-scale/complex projects, along with developing software functionality that meets customer needs and design specifications. Attention to the quality of coding and testing is critical.
The successful candidate will be able to work independently with minimum direction after initial training. ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
4.00 LPA TO 6.00 LPA
A Customer Service Project Administrator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets.
Additionally, the Customer Service Project Administrator will also be handling ...