155 Job openings found

Overview: We seek a Customer Support Specialist with at least 1 year of experience and a functional understanding of Tally or other ERP. The ideal candidate will be soft-spoken, patient, and skilled in delivering exceptional customer service. Responsibilities: Provide support and assistance to customers using. Troubleshoot and resolve customer issues in a timely ...

Job Description: We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, ...

  To expand the distributor network and drive sales growth through them. To tap new order & expand our reach Stay up to date on company best practices, policies, products, pricing, and promotions. Ability to manage complex projects and multi-tasking.  Prepare a Daily MIS report Prepare action plans and schedules to achieve specific targets Target Industries.  Ensuring ...

TC- UPTO- 1.70 LPA to 2.00 LPA + Incentives    1.Check the Files as per company standards and ensure there no mistakes in data entry  before files achieves DOVR status.    2.Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving  DOVR status.    3.Prepare a note sheet with notes reflecting all queries and pending documents. This note  sheet is the support tool to call the customer and resolve pending issues    4.NECESSARILY call the customer. We expect all customers to be called so that we  acknowledge the receipt of his application and papers. Confirm pending documents,  agree to next action for every document and query. There are instances when a customer  is unable to take a call, in such cases send an email.    5.Prepare the interview sheet on line and as part of the interview sheet, update all pending  documents and queries. All pendency’s to be assigned for next action, date & time, the  person who will perform the next action.    6.Refresh dashboard to understand if all pending documents and queries are resolved even  while the status remains ITPD.    7.Ensure all actions due by all concerned are taken, follow up done with the customer and  SO, if required, new action date and time assigned. Wherever required due escalations  to be done for non-performance of action due    8.It is expected that the Officer Credit will complete the file and move it to RHDFC stage  in 3 working days of the file achieving DOVR status.    9.80% of the files submitted as RHDFC should not appear in File Requirements (FR).    10.The rest 20% should be resolved within 2 working days of the FR being raised.      11.All queries raised or pending documents identified by the team need to examined and in  case not found genuine, revert to them immediately so that the file does not reflect in  FR for the wrong reasons.    12.If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the  query, update and revert to HDFC. In case the query resolution requires submission of a  document, try to secure the same on email preferably so as to save time. If the  documents are voluminous or cannot be mailed for any other reason, ensure assignment   to the customer and / or the SO such that the files move to Re-review stage within 2  days of the FR being raised.           Skill sets required for this job description:  ?Conversation Skills:  The OC should be able to converse in the local and English  language fluently. Must not reflect a local language bias whilst conversing in English  ?Analytical Skills: Ability to analyze the individual’s application in terms of ability to  pay, reasons for the person to pay a higher EMI than the norms, derive the cost of  property taking into account localized costs elements, decipher KYC documents and  ensure compliance, read the CIBIL report and interpret scores. Identify any hints of  fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank  statement, identify abnormal trends and seek clarifications.  ?Ability to convince: Must possess probing skills to ask and seek so as to be convinced  herself. Carry convictions and ability to convince through written language and if  required through verbal skills another person in HDFC appraising the file.    Appraisal:  1.Loan Application Form:  i. KYC check on address and identity with the KYC documents submitted.  ii. Income details match with the income proof papers provided  iii. Bank details on the form match the statements provided  iv. Property cost on the form matches with property related documents provided  v. Own contribution details on the form match with proof provided  vi. BSA code mentioned on the form matches the one reflecting on the system  vii.Obligations mentioned on page 3 of the form reflect in the bank statements  viii. Property address as mentioned on the form and the property documents submitted  ix. Signature on the form matches with signatures on self-attested KYC documents    Eligibility: -    1-MBA in Finance stream is must.  2-He/She must have 01 years of Experience in Processing of Home Loan Self Employed  Cases/Files.  3-He/She must Excellent Communication Skills.  4-He/She must be able to Discuss with Customers and concern Managers as and when required. 

  Job Description  Handle inbound and outbound customer calls and emails in a professional manner  Resolve customer queries and complaints in a timely and effective manner  Provide accurate and up-to-date information to customers regarding products and services  Ensure customer satisfaction by providing excellent customer service  Follow up with customers as necessary to ensure that ...

1. Lending Operation: Owning end-to-end Lending operations flow – including, KYC verification, disbursals, post-disbursal collection flow, Customer support, Partner coordination, etc.; including -Loan disbursal flow, adhering to the designed process Loan KYC & verification process with accuracy and efficiency Reconciliations from system and bank transfers Validation of loan documents Loan cancellation process, etc. Owning the Customer ...

We are seeking a highly organized and detail-oriented sales coordinator to join our team. The sales coordinator will be responsible for managing customer queries, addressing their needs promptly, and ensuring seamless product management and logistics coordination.   Key Responsibilities: Respond to customer queries in a timely and professional manner, providing accurate information and ...

Roles: Should be able to execute different reports/processes properly without errors.  Should be able to understand the requirements quickly & have the ability to prepare detailed documents  Should be able to coordinate different topics within or outside teams effectively  Preferred to have e-commerce domain knowledge at process level & execution side.  Should have thought process to analyze the existing process limitations & make suggestions on improvements.  Should be able to prepare based tools using formulas to work upon & debug the existing Excel-based tools to resolve queries.  Make documentation with formatting and proper detailing  Basic knowledge of Excel working with formula handling & reporting.  Need to do multitasking, able to deliver tasks on time with expected quality  Work closely with the German team for operative processes/execution/deliverables.  Flexible to adopt the changes in terms of processes/task handling.  We wish:  At least bachelor in any stream or equivalent experience  At least 1 year of experience in MS Excel or similar office tools – is preferred  Proficiency in MS Excel with Advanced skills like Power Query, Pivot, VB  Scripting, Macros.  Documentation skills  Good Communication skills, at least speaking in English is required  Good analytical skills  Eager to know/experiment with new technology and tools  Web Browsing, the ability to search quick results from web  Experience in process documentation & presentation is preferred  Ability to work independently with little or no daily supervision  We Offer:  Professional challenges and career development opportunities.  A motivating work environment, flat hierarchical structure, numerous  company events that cannot be forgotten and fun at the workplace with flexibilities.  Freedom to realize your own ideas & individual career & development opportunity.      

Job Description We are looking for a competitive and trustworthy accountant  The responsibilities include : Managing and overseeing the daily operations of the accounting department Monitoring and analyzing accounting data and produce financial reports or statements Establishing and enforcing proper accounting methods, policies and principles If you have excellent communication skills and feel comfortable reaching out ...

  The Programmer Analyst is responsible for the technical implementation and/or support for large-scale/complex projects, along with developing software functionality that meets customer needs and design specifications. Attention to the quality of coding and testing is critical. The successful candidate will be able to work independently with minimum direction after initial training. ...