66 Job openings found

Job-Description(Role & Responsibilities): (a) Own and drive the entire sales cycle—lead generation, prospecting, client engagement, negotiation, closure, customer support & relationship building. Develop/retain customers in assigned categories/territories. (b) The Manager – Business Development will drive strategic B2B sales, customer acquisition, key account development, and commercial partnerships across nutraceutical and food ...

Role Objective To develop and grow the aftermarket business across India by working closely with OEM customers and channel partners, driving enquiry generation, order conversion, and customer satisfaction. Key Responsibilities Market Development & Sales Develop aftermarket business with OEMs and channel partners across assigned regions Generate enquiries, prepare proposals, and convert them into orders Achieve monthly ...

   Needed good command over english    Critical Thinking    High EQ   Answer Support chats with defined SLA Answer Support tickets with defined SLA  Improved FCR  Reduce ART Empathize with customers and help wherever needed . Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the ...

Manage large amounts of incoming queries via  email and chat messages  Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow ...

Key Responsibilities: Lead, mentor, and coach a team of tele callers focused on debt collections to ensure they meet performance targets and deliver outstanding customer interactions Develop and implement strategies to enhance the team’s productivity, efficiency, and overall collections performance Monitor team members’ calls for quality assurance and provide constructive feedback and training ...

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Job Description: As a Corporate Sales Assciate  in the luxury industry, your primary responsibility will be to drive sales and develop business relationships with corporate clients to maximize revenue and market share. You will play a crucial role in promoting and selling luxury products or services to corporate clients, maintaining ...

We are looking for candidates with relevant experience in handling inbound and chat processes, along with team handling skills. Supervise and manage a team responsible for handling inbound calls, chats, emails, customer queries, and reviews on iOS. Ensure all customer interactions (calls, chats, and emails) are promptly addressed and resolved within established ...

Job Description:• Punching SO of new orders in Tally and making a dispatch plan.• To make a benchmark of the Sales team monthly/weekly.• Preparing Quotation and handling customer enquiries, processing vendor registration documents,• Responding to complaints from customers and giving after-sales support when requested• Handle rejections and replacements of customers ...

Job Summary We are seeking a proactive and technically skilled Field Service Executive to handle installation, maintenance, and troubleshooting of equipment installed on HEMMs (Heavy Earth Moving Machinery) and MHEs (Material Handling Equipment) across customer sites in India. The role involves close customer interaction, on-site technical support, and participation in long-term ...