1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
7.00 LPA TO 8.50 LPA
Job Description:
∙Responsible for offer preparation including size & selection of filtration screens and related products for various applications. ∙Interact & communicate with customers across India and provide full support during pre-sales & after-sales process. ∙Interact and communicate with colleagues in other entities of group companies for ‘ inter-company’ sales that includes submission of offers , order processing and coordination for shipment. ∙Check & Process all sales orders to facilitate effective manufacturing & dispatch. ∙Liaise with external sales, production and procurement departments for optimum delivery of product to customers across India. ∙Arrange for inspection & timely dispatch of manufactured products to various customers as per needs. ∙Handle customer complaints on priority in co-ordination with external sales and operations team. ∙Follow-up for outstanding payments ∙Timely submission of sales reports and monthly billing plans. ∙Maintain proper records in Sales Force for all customer activities – inquiries, offers, orders, customer complaints, etc
Educational Qualification, Experience & Skills:
-Degree Mechanical Engineer from reputed institute with 3 - 5 years of internal sales experience preferably in engineering / process Industry.
∙Capable of working independently and interacting at various customer levels.
∙Aptitude for learning new products / technology used in solid-liquid filtration process in engineering , F&B and Mining industries.
∙Experience in ‘SAP’ and ‘ Sales Force’ .
∙Able to read and interpret technical drawings .
∙Fundamental knowledge of engineering design formula’s and calculations.
∙Good Communication with positive attitude and inter-personal relationship.
2 Opening(s)
4.0 Year(s) To 6.0 Year(s)
5.50 LPA TO 6.50 LPA
The Customer Service strategy includes the preparation of strategic points for spare parts stocks and
technical personnel to directly manage relationships with customers and suppliers. These strategic
stocks need to be managed with physical movements and documentary movements of orders and
shipments to customers. This role covers both responsibilities of the spare parts warehouse and the
function of Inside Sales to handle customer requests from the area and the necessary internal and
external documentation.
To have a deeper communication with the customers, the Customer Care Specialist shall visit the
customer and installations on a regular basis to witness the status of the filters and suggests the
customer for eventual maintenance works to be done and spare parts to be purchased. This activity
is propaedeutic to the submission of proposal made by after sales commercial department.
Tasks:
-Managing offers and orders with customers in the geographic area
-Managing the strategic spare parts warehouse in the geographic area
-Inventory and maintenance of stock documentation
-Interface with the commercial team of the geographic area
-Ensure efficient intercompany transactions
Skills:
-MS Office
-CAD
-SAP
-English (verbal and writing) at good level
Reports to:
-BU Operations Coordinator
-FTS Customer Service Manager
1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
3.60 LPA TO 6.00 LPA
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3.60 LPA TO 6.00 LPA
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