27 Job openings found

Position: Recruitment HeadExperience: 10+ Years Job Summary We are looking for an experienced Recruitment Head with 10+ years of expertise in end-to-end recruitment across KPO, IT, and multiple other industries. The ideal candidate will have strong leadership capabilities, excellent stakeholder management skills, and a proven track record of building and managing high-performing ...

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Duties & Responsibilities Responsible for a multifaceted role that involves leading, managing, guiding, and overseeing both people and processes. Handles the client and ensures that their expectations are met. Oversee the day-to-day operations of their team, ensuring that work is completed on time. Track and evaluate the performance of the team members. Implements quality ...

Job Summary: We are seeking a detail-oriented and dynamic professional with strong expertise in Accounts Payable (AP) and Accounts Receivable (AR). The ideal candidate must possess excellent communication skills to interact with international clients and vendors, ensure timely processing of invoices, payments, collections, and reconciliations. This role requires accuracy, problem-solving skills, ...

This role is focused on driving sales efforts related to risk adjustment services and solutions. The person will be responsible for building and managing client relationships, executing go-to-market strategies, and supporting the sales infrastructure. The role also includes managing a small team and helping them grow in a hybrid work ...

We are looking for a dynamic Assistant Manager - HR Business Partner (HRBP) to lead key HR functions for our US/UK accounting projects. The role involves policy formulation, grievance handling, workforce planning, employee relations, performance management, and talent development. Key Responsibilities: Core HRBP Operations: Deep experience in working as an HR business ...

Job Description: We are seeking a dedicated and detail-oriented professional to join our team. The ideal candidate will possess a strong understanding of US healthcare medical terms and demonstrate the ability to work effectively both independently and as part of a team. Key Responsibilities: Understand and apply basic US healthcare medical terminology. Knowledge of ...

We are looking for a dynamic Senior Manager -  HR Business Partner (HRBP) to lead key HR functions for our US/UK accounting projects. The role involves policy formulation, grievance handling, workforce planning, employee relations, performance management, and talent development. Key Responsibilities: 1. Policy Formulation and Implementation: Develop, review, and implement HR policies, ensuring ...

Responsibilities Perform unbiased Quality audits and analyse results to determine process improvement opportunities.Should be able to handle 1:40 ratio of callers.Analyse current tele-collections processes and identify gaps or defects to improve overall effectiveness and take-up the inputs with all stakeholders.Define/recommend process improvements to meet current and future collections targets/standards.Quality analyst will ...

Description:  We are looking for an engaged Tele callers to boost growth by reaching out to current and possible clients. The Tele caller will be required to obtain the individual customer information and help / support proceed the client ahead in our digital journey. Candidate should be confident & sound convincing while ...