194 Job openings found

The role of a Strategic Account Manager is to act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations and customer business. He/She will also be responsible for assessment, risk analysis and customer satisfaction.   ? Be updated ...

 Description:   The company is looking for dynamic person to lead the inside sales team managers. The candidate should have a strong orientation in digital, metric driven and analytical approach and be able to mentor, groom and  manage a high performing team.     He/she will be responsible for designing processes, improving key conversion matrices on lead conversion, client acquisition and introducing the best industry practices to enable his/her team. He/She will directly interact with  MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling (onboarding) and lead by example. Interaction with distributors, building relationships, understanding and  keeping abreast of market dynamics and effective feedback loop are important aspects.     Roles & Responsibilities:    •Deploy industry based best practices on improving effectiveness and efficiency of the inside sales team   •Work closely with marketing team for activation activities and lead generation   •Responsible for customer acquisition (Registration and Onboarding) and overall customer acquisition cost targets  •Sales targets for new on-boarded customers   •Mentor, groom and lead a high performing team   •Work hand-in-hand with customer success team for smooth transition of clients for repeat sales with minimal drop outs.   •Assist customers through their credit application journey  •Understand, categories and analyze reasons for non-conversion and lead generation to conversion ratios and be responsible for designing and maintaining related metrics   •Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development       QUALIFICATIONS & COMPETENCE REQUIRED:    •Engineer+ MBA from premier institute. - mandate  •8+ years of managing Inside sales team and experience in B2B segment   •Experience in leading and managing teams  •Strong communication & interpersonal skills   •Self-starter and driven   •Strong data-based decision-making approach  •Language Skills: fluent in English.   Requirements: Candidate should be open to travel for business requirements     

MSME is looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach.  He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their ...

Key Responsibilities Call quality monitoring. Providing Feedback to DGE. Generating daily, weekly & monthly Quality Reports. Upgradations of business processes. Formulating Assessment Program. Monitoring changing trends. Drawing feedback and checking quality of maintenance. Keeping track of latest industry trends. Creation of evaluation program. Requirements: Min 01 years’ relevant experience. Excellent Communication Skills. Proficient in MS-Excel. Excellent Internet Research & Computer skills. 7 QC tool knowledge ...

Role: Head Technical and Design Designation: Senior Manager- Head Technical and Design Department: TechnicalReporting to: DirectorReportees: Team of Design and R&D Job summary The purpose of this role is to undertake following across all plants :- Ensure the finalization the design as well as operational requirements of the products- To identify and adopt new ...

We are seeking a detail-oriented and experienced Senior Accountant / Finance Lead to manage financial reporting, tax compliance, month-end closures, and client coordination. The ideal candidate will have a strong grasp of accounting principles, financial analysis, and team management. This role requires effective communication, problem-solving skills, and the ability to ...

We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.   Responsibilities:   Handle incoming calls from customers promptly and professionally.  Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.  Deliver exceptional customer service to build trust and ensure customer satisfaction.  Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software. Utilize in-depth knowledge of casino games, rules, and procedures to assist customers  Address customer queries related to gameplay, account settings, promotions, and rewards  Educate customers on new games, features, and updates.  Log and document all customer interactions and resolutions accurately in the CRM system.  Provide feedback and insights from customer interactions to improve processes and  Qualifications: High school diploma or equivalent required.  oAssociate’s or Bachelor’s degree in a related field (preferred).   Skills: Excellent communication and customer service skills.  Ability to manage multiple tasks and prioritize effectively in a remote environment.  Strong organizational skills and attention to detail.  Ability to work independently with minimal supervision. Requirements:    Ready to work for rotational shifts. Proven experience in a customer service role, preferably in a call center or inbound process.  Experience with technical troubleshooting in a customer-facing role.  Prior knowledge or experience in casino operations or gaming systems is highly desirable.  Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.  Basic knowledge of online platforms, mobile apps, and gaming software.  Strong analytical and problem-solving skills.  Excellent communication skills (verbal and written).  Strong interpersonal skills with a focus on empathy and patience.  Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

About the Job As a Design Engineer your responsibility is to support the team in engineering tasks handle more than one project/s, and complete all tasks assigned to you according to business requirements. You are expected to work independently to complete projects accurately in a stipulated timeframe. Provide guidance and support ...

⁠1.        Exhibition Setup and Coordination: Manage the end-to-end setup of exhibition stalls, including layout design,installation, and dismantling. Coordinate with vendors, suppliers, and internal teams for materials and displays. On-Ground Execution: Supervise the implementation of branding, product displays, and promotional materials at events. Ensure all activities are completed as per the planned schedule and quality ...