207 Job openings found

We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.   Responsibilities:   Handle incoming calls from customers promptly and professionally.  Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.  Deliver exceptional customer service to build trust and ensure customer satisfaction.  Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software. Utilize in-depth knowledge of casino games, rules, and procedures to assist customers  Address customer queries related to gameplay, account settings, promotions, and rewards  Educate customers on new games, features, and updates.  Log and document all customer interactions and resolutions accurately in the CRM system.  Provide feedback and insights from customer interactions to improve processes and  Qualifications: High school diploma or equivalent required.  oAssociate’s or Bachelor’s degree in a related field (preferred).   Skills: Excellent communication and customer service skills.  Ability to manage multiple tasks and prioritize effectively in a remote environment.  Strong organizational skills and attention to detail.  Ability to work independently with minimal supervision. Requirements:    Ready to work for rotational shifts. Proven experience in a customer service role, preferably in a call center or inbound process.  Experience with technical troubleshooting in a customer-facing role.  Prior knowledge or experience in casino operations or gaming systems is highly desirable.  Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.  Basic knowledge of online platforms, mobile apps, and gaming software.  Strong analytical and problem-solving skills.  Excellent communication skills (verbal and written).  Strong interpersonal skills with a focus on empathy and patience.  Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

About the Job As a Design Engineer your responsibility is to support the team in engineering tasks handle more than one project/s, and complete all tasks assigned to you according to business requirements. You are expected to work independently to complete projects accurately in a stipulated timeframe. Provide guidance and support ...

⁠1.        Exhibition Setup and Coordination: Manage the end-to-end setup of exhibition stalls, including layout design,installation, and dismantling. Coordinate with vendors, suppliers, and internal teams for materials and displays. On-Ground Execution: Supervise the implementation of branding, product displays, and promotional materials at events. Ensure all activities are completed as per the planned schedule and quality ...

Job Overview:  We are seeking a highly skilled Business Analyst with proven experience in team management to join  our dynamic team. In this role, you will be responsible for analysing business requirements,  developing solutions, and driving process improvements while managing and mentoring a team of analysts. The ideal candidate will possess a blend of analytical expertise, leadership capabilities, and  strong communication skills.    Key Responsibilities:  Business Analysis:  ∙Collaborate with business stakeholders to gather, document, and analyse business requirements.  ∙Translate business needs into detailed functional specifications and ensure alignment with business goals.  ∙Perform data analysis and identify trends, providing actionable insights to support decision-making.  ∙Evaluate existing business processes, systems, and workflows to identify inefficiencies and propose improvements.  ∙Develop and implement solutions that align with business strategy and objectives.  ∙Conduct feasibility studies and risk assessments to ensure the viability of proposed solutions.  Team Management:  ∙Lead, mentor, and guide a team of business analysts in the execution of daily tasks, project work, and professional development.  ∙Delegate tasks effectively to ensure team productivity and meet project deadlines.  ∙Provide ongoing coaching, performance feedback, and career development support to team members.  ∙Foster a collaborative team environment by encouraging open communication and knowledge sharing.  ∙Conduct regular team meetings to review progress, discuss challenges, and plan next steps.    Project Coordination:  ∙Act as a liaison between business stakeholders, IT teams, and other departments to ensure successful project execution.  ∙Assist in the creation and management of project timelines, ensuring on-time and within-budget delivery.  ∙Track and report on project progress, identifying potential risks and providing mitigation strategies.  ∙Develop user stories, use cases, and process flow diagrams as part of project documentation.  ∙Participate in UAT (User Acceptance Testing) and validate that the delivered solution meets the business requirements.  Stakeholder Engagement:  ∙Build and maintain strong relationships with internal and external stakeholders to understand their business needs and challenges.  ∙Facilitate workshops, presentations, and meetings to gather requirements and communicate findings effectively.  ∙Provide regular updates to management on project progress, challenges, and key achievements.  ∙Act as the key point of contact for stakeholders during the analysis, design, and implementation phases of projects.    Skills & Qualifications:  Required:  ∙Bachelor’s degree in business, IT, or related field.  ∙4+ years of experience as a Business Analyst, with team management role.  ∙Strong experience in gathering and analysing business requirements, process mapping, and data analysis.  ∙Proven track record of leading teams to deliver projects on time and within scope.  ∙Solid understanding of project management, and requirements engineering.  ∙Proficiency in business analysis tools (e.g. JIRA, Microsoft DevOps, MS Excel, Visio, etc.)  ∙Strong communication skills, both verbal and written, with the ability to present complex information clearly.  ∙Ability to manage multiple projects simultaneously and work under pressure in a fast-paced environment.  ∙Strong problem-solving and critical-thinking skills.  Preferred:  ∙Experience with Agile methodologies and working in Agile teams.    ∙Familiarity with business intelligence tools (e.g. Power BI) and data analysis platforms.    Key Competencies:  ∙Leadership: Ability to lead and motivate teams, manage performance, and foster collaboration.  ∙Analytical Thinking: Strong capability to assess complex situations, break them down, and propose effective solutions.  ∙Communication: Excellent interpersonal skills to interact with various stakeholders at all levels.  ∙Time Management: Ability to prioritize tasks and manage deadlines efficiently.  ∙Adaptability: Willingness to adapt to changing business needs and technologies.  ∙Problem Solving: Creative and resourceful approach to identifying and solving business  challenges. 

We are seeking a US Tax Reviewer to oversee and ensure the accuracy of individual, corporate, and partnership tax returns. The ideal candidate has strong experience in tax compliance, IRS regulations, and tax software, with a keen eye for detail and the ability to work in a fast-paced environment. Key Responsibilities: Review ...

Overall, Role & Responsibility: Driving results through the implementation of effective systems to enhance productivity, while adhering to Lean manufacturing principles and ISO standards (9001, 14001, and 45001) across all operations. Managing comprehensive operations, including production, maintenance, supply chain management, environmental health and safety systems, human resources, and training, to ensure ...

Locations: Balangir, Dankuni, Deogarh, Dhanbad, Dharbhanga, Dibrugarh, Ganjam, Gaya, Hazaribagh, Kolkata, Nalanda, Purulia   The Territory Manager - Sales (TMT Product) will be responsible for driving sales, managing distributor and dealer networks, and expanding the market share of TMT (Thermo-Mechanically treated) steel products within the assigned territory. The role demands a blend ...

The Opportunity 🥷 This is an exciting opportunity to be part of the founding team transforming the way Ecommerce operates across the world. You will witness the zero to one journey of marquee investor backed startup. You would have full view of the business, which gives you a direct feedback loop on ...

Purpose of the job: The company is looking for a high-performing AGM Category Manager to own the product categories available on the platform. The candidate should have a strong orientation in digital, metric driven and analytical approaches along with acumen to quickly acquire technical knowledge about the products. He/she will be responsible ...