1 Opening(s)
5.0 Year(s) To 8.0 Year(s)
5.00 LPA TO 9.00 LPA
Key Responsibilities
Must be from B2B lead generation domain only.
Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at individual level.
Participates in customer and client listening programs to identify ...
2 Opening(s)
6.0 Year(s) To 10.0 Year(s)
8.00 LPA TO 9.50 LPA
Job Description:
We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...
1 Opening(s)
1.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 4.50 LPA
We are looking for a meticulous Quality Analyst specializing in Sales process. The ideal candidate will be responsible for establishing and maintaining quality parameters, conducting call monitoring, facilitating feedback sessions, and actively collaborating with the headquarters team for continuous process improvements. If you possess a keen eye for detail, a commitment ...
1 Opening(s)
1.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 4.00 LPA
Key Responsibilities
Call quality monitoring.
Providing Feedback to DGE.
Generating daily, weekly & monthly Quality Reports.
Upgradations of business processes.
Formulating Assessment Program.
Monitoring changing trends.
Drawing feedback and checking quality of maintenance.
Keeping track of latest industry trends.
Creation of evaluation program.
Requirements:
Min 01 years’ relevant experience.
Excellent Communication Skills.
Proficient in MS-Excel.
Excellent Internet Research & Computer skills.
7 QC tool knowledge ...