160 Job openings found

1st and 2nd Saturday will be off, along with all sundays   Responsibilities : Resolve customer queries and complaints in a timely and effective manner Respond to customer inquiries and resolve issues promptly and professionally through phone calls, emails, live chat, and other digital channels. Maintain a high level of product knowledge to address customer ...

A Customer Service Project Administrator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets. Additionally, the Customer Service Project Administrator will also be handling ...

The objective is to guide the Customer Service Specialist through the Inbound Traffic Handling Process to effectively navigate inbound customer interactions within the Customer Service Centre. Assist clients effectively and create cases in eManager as per the said process. Key Responsibilities : • Provides customer support to individuals who contact the Customer ...

Reporting to the Customer Service Manager, a Customer Service specialist will look after all incoming communication coming into the stakeholders. This will involve inbound and outbound calls and responding to emails. The Role will involve working with multiple stakeholders in order to get seamless and quick communication flowing throughout the ...

Job Description Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF. Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform. Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle). Maintaining and building on the ...

Job Description: As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations and collaborating with internal and external stakeholders. Your responsibilities include ensuring critical SLAs are met, implementing process changes, and providing insights to stakeholders. You will employ escalation tactics, utilize available resources to solve complex ...

PURPOSE Responsible for acting as a liaison between customers and organization in the area of customer service. RESPONSIBILITIES  Process customer complaints. Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction. Maintain customer price list in order entry and invoice system. Process customer orders, changes, returns and invoicing according to established ...

Manage large amounts of incoming queries via  email and chat messages  Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow ...

Role Objective : The role requires a detail-oriented and organized sales professional who shall be working on acquiringcustomers through various channels including tele marketing and, in the process, provide excellentcustomer service while driving revenue growth.Role Responsibilities ? Inbound support of customers coming online? Assist customers through tele calling for transacting on the ...

In this role, you’ll work effectively to service and upsell client products and services to current and future customers via chat services, including chat, text, email, social media, direct messaging and other nonverbal platforms using the "Service to Sales" methodology. You’ll also identify and capitalize on all other sale opportunities ...