178 Job openings found

Manage large amounts of incoming queries via  email and chat messages  Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow ...

Role Objective : The role requires a detail-oriented and organized sales professional who shall be working on acquiringcustomers through various channels including tele marketing and, in the process, provide excellentcustomer service while driving revenue growth.Role Responsibilities ? Inbound support of customers coming online? Assist customers through tele calling for transacting on the ...

PURPOSE Responsible for acting as a liaison between customers and organization in the area of customer service. RESPONSIBILITIES  Process customer complaints. Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction. Maintain customer price list in order entry and invoice system. Process customer orders, changes, returns and invoicing according to established ...

We are hiring Customer Service Executives to manage customer communication across calls, emails, and chat. The role requires excellent communication skills and the ability to resolve queries  promptly and professionally.    Key Responsibilities    Handle inbound customer calls, emails, and chat queries  Provide accurate information regarding loan applications, status, and troubleshooting  Maintain a high level of customer satisfaction by ensuring quick and clear resolutions  Follow process guidelines and meet productivity/service targets  Coordinate with internal teams for escalations or technical issues    Required Skills & Experience   Minimum 1 year of experience in inbound calling, email handling, and chat process  Strong proficiency in English & Hindi communication  Good customer-handling and problem-solving skills  Ability to multitask and work under pressure  Basic technical understanding (applications, system navigation, troubleshooting)  Comfortable working on weekends/holidays as required  Customer-focused and target-driven mindset    6 Days Working (Rotational Weekoff)  Shift timings : 10AM-7PM   

Key Responsibilities: Lead, mentor, and coach a team of tele callers focused on debt collections to ensure they meet performance targets and deliver outstanding customer interactions Develop and implement strategies to enhance the team’s productivity, efficiency, and overall collections performance Monitor team members’ calls for quality assurance and provide constructive feedback and training ...

A cashier's job is to process customer transactions, provide customer service, and maintain a clean work environment. A cashier in a retail shop is primarily responsible for operating a cash register, scanning items, processing customer payments (cash, credit, debit), issuing receipts, bagging purchases, and providing friendly customer service while ensuring accurate transactions and ...

Description:   This position focuses on providing complete end-to-end solutions, starting from assessing customer needs, generating inquiries, applying engineering, selling solutions, and supporting project delivery and after-sales. Including Face-to-face sales to new or existing customers in the Indian market as well as other markets. Assessing customer needs and suggesting appropriate products, services, ...

The Customer Service strategy includes the preparation of strategic points for spare parts stocks and  technical personnel to directly manage relationships with customers and suppliers. These strategic  stocks need to be managed with physical movements and documentary movements of orders and  shipments to customers. This role covers both responsibilities of the spare parts warehouse and the  function of Inside Sales to handle customer requests from the area and the necessary internal and  external documentation.  To have a deeper communication with the customers, the Customer Care Specialist shall visit the  customer and installations on a regular basis to witness the status of the filters and suggests the  customer for eventual maintenance works to be done and spare parts to be purchased. This activity  is propaedeutic to the submission of proposal made by after sales commercial department.  Tasks:  -Managing offers and orders with customers in the geographic area  -Managing the strategic spare parts warehouse in the geographic area  -Inventory and maintenance of stock documentation  -Interface with the commercial team of the geographic area  -Ensure efficient intercompany transactions  Skills:  -MS Office  -CAD   -SAP  -English (verbal and writing) at good level  Reports to:  -BU Operations Coordinator  -FTS Customer Service Manager 

Overview: We seek a Customer Support Specialist with at least 1 year of experience and a functional understanding of Tally or other ERP. The ideal candidate will be soft-spoken, patient, and skilled in delivering exceptional customer service. Responsibilities: Provide support and assistance to customers using. Troubleshoot and resolve customer issues in a timely ...

With a rapidly growing business, we are looking for a dynamic and experienced Team Leader to manage our Tele-calling team. The incumbent will be responsible for leading a team of 8-10 telecallers, who handle daily inbound and outbound calls for digital marketing leads and customer service. The role involves monitoring the ...