81 Job openings found

We are seeking a skilled and customer-focused Customer Service Representative to join our customer Service team. The ideal candidate will have strong technical troubleshooting skills and a solid understanding of casino operations and gaming systems. You will be the first point of contact for customers, addressing their inquiries, resolving technical issues, and ensuring a seamless gaming experience.   Responsibilities:   Handle incoming calls from customers promptly and professionally.  Provide accurate and comprehensive responses to customer questions about products, services, and casino operations.  Deliver exceptional customer service to build trust and ensure customer satisfaction.  Diagnose and resolve technical issues related to online platforms, gaming systems, or casino software. Utilize in-depth knowledge of casino games, rules, and procedures to assist customers  Address customer queries related to gameplay, account settings, promotions, and rewards  Educate customers on new games, features, and updates.  Log and document all customer interactions and resolutions accurately in the CRM system.  Provide feedback and insights from customer interactions to improve processes and  Qualifications: High school diploma or equivalent required.  oAssociate’s or Bachelor’s degree in a related field (preferred).   Skills: Excellent communication and customer service skills.  Ability to manage multiple tasks and prioritize effectively in a remote environment.  Strong organizational skills and attention to detail.  Ability to work independently with minimal supervision. Requirements:    Ready to work for rotational shifts. Proven experience in a customer service role, preferably in a call center or inbound process.  Experience with technical troubleshooting in a customer-facing role.  Prior knowledge or experience in casino operations or gaming systems is highly desirable.  Proficiency in using CRM tools, help desk software, and Microsoft Office Suite.  Basic knowledge of online platforms, mobile apps, and gaming software.  Strong analytical and problem-solving skills.  Excellent communication skills (verbal and written).  Strong interpersonal skills with a focus on empathy and patience.  Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 

Job Description: Server and IT Support Specialist (L2, L3 Must) Position Overview: Weare seeking a skilled and proactive Server and IT Support Specialist to manage and maintain the local server infrastructure (IIS) and provide comprehensive IT support to both server and client-side operations. The ideal candidate will have expertise in ...

The Company is one of the pioneer Electric Vehicle Charger OEM since 2016, based out at Ahmedabad. They have Installed EV Chargers of 10000 kW till date for our esteem customer like, Foton, Olectra, and JBM the BUS OEMs, They are proud of being one of the only two approved ...

Job Description: • ERP Support: Provide L2/L3 support for Oracle Fusion ERP Finance, focusing on General Ledger, Accounts Payable, Asset Management, and Travel & Expense.• Troubleshooting & Issue Resolution: Diagnose and resolve system issues, verify Oracle configurations, and collaborate with Oracle Support when needed.• Integration Development: Design and implement integrations using ...

A global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of two Business Areas within the Group, with a total of about 6200 employees around the world. Committed to advancing operational performance in marine, port and built infrastructure, empowering our clients to succeed at the highest level.   About the Job The Digital Solutions D365 service & ...

Responsibilities: Operate and monitor computer systems, servers, workstations, and peripheral devices used in manufacturing processes. Enter and maintain accurate data regarding production, inventory management, and quality control measures. Monitor computer systems for errors, malfunctions, and performance issues, and promptly resolve technical problems. Install, configure, and update software applications used in manufacturing processes. Collaborate with the ...

The individual is expected to have: 2 to 4 years of experience in production support (L3-support) of Java/J2EE applications and should have worked in REST API,JMS etc. MUST have production support attitude and aptitude. MUST have efficient troubleshooting and debugging aptitude and experience. MUST have experience of working under high-pressure situations to strictly meet ...

The individual is expected to have: 5 to 8 years of experience in production support (L3-support) of Java/J2EE applications and should have worked in REST API,JMS etc. 2+ years of team-leading experience in production support of Java/J2EE applications. MUST have production support attitude and aptitude. MUST have efficient troubleshooting aptitude and experience. MUST have experience ...

  Tasks/Duties:    ?Communicate with stakeholders at all stages of the project cycle to understand requirements and explain limitations  ?The Splunk Specialist is responsible for the design, development, and implementation of the Splunk infrastructure as well as support operations activities.  ?The candidate should be proficient with recognizing and onboarding new data sources into Splunk, analysing the data for anomalies and trends, and building dashboards highlighting the key trends of the data. The Splunk  engineer should be proficient within a Linux environment, editing and maintaining Splunk configuration files and apps.  ?The selected candidate will assist with providing engineering, and administration in supporting a very large distributed clustered Splunk environment consisting of search heads, indexers, deployers, deployment servers, heavy/universal forwarders, and Splunk Enterprise Cloud premium app, spanning security, performance, and operational roles.  ?The Splunk engineer will assist the Enterprise Splunk team, Cybersecurity Engineering team members and will be required to interact with end users to gather requirements, perform troubleshooting, and aid with the creation  of Splunk search queries and dashboards. The Splunk engineer will be required interact with management, as necessary.       Core Skills:    ?5+ yrs. of exp in Splunk Administration/ Architect  ?Exposure in Cloud architecture  ?Detailed understanding of Splunk Deployment Methodology and best practices for planning, data collection, sizing for a distributed deployment and Splunk Apps & Plugins. Hands On knowledge of optimizing Splunk Knowledge  objects and components. Extensive experience with all Splunk Components like UF, HF, Indexers & SHs. Communication & integration between them and other toolsets/Datasets.  ?Expert in Splunk Administration, Implementation and Troubleshooting Splunk environment.  ?Performs Spunk platform architecture and administration. Monitors security operations and code development. Performs onboarding for new security clients, such as schools and departments  ?Develops and manages data, system, and network security architecture  ?Coordinates the enforcement and audits of security policies and procedures such as access, breach escalation, use of firewalls, and encryption routines  ?Coordinates the administration and monitoring of data security profiles on all platforms, audits,  reviews of security violation reports, and investigations of security exceptions, Coordinates  investigations of possible security  violations and the completion of investigation reports  ?Coordinates IT security incident responses to include, responding to reported machine compromises, and interacting with law enforcement agencies Coordinates the development of risk analysis scenarios and response  procedures, Coordinates and monitor the updates, maintenance, and documentation of security controls, Coordinates and monitor the direct support to the client and internal IT groups for security related issues  ?Oversees and coordinates the advice given to technical staff, policy administrators, and clients on the integrity of security procedures, systems, and policies in the design of systems and facilities  ?Oversees the process used to document/log information security, Incidents, responses, plans, methods, and procedures. Monitors and audit security documentation and logs     Requirement:      ?Excellent communication skill in English and open to work mostly during Central European hours   ?Experience of working in Agile delivery  ?Proven ability to work creatively and analytically in a problem-solving environment  ?Proven ability to work independently      Certified: Microsoft Fundamentals, Splunk Certified Developer, Splunk Enterprise Certified Architect and Splunk Cloud Certified Admin        

Who We AreWe are a global, agile, and innovative organization established with an aim to create value and impact for its employees, customers and all stakeholders.We are a group of technology enthusiasts with a mission to make a positive impact on businesses by leveraging our expertise in Artificial Intelligence, Machine ...