708 Job openings found

Job Summary  We are looking for an experienced Team Lead to manage Inbound and Outbound Email & Chat  operations for the process. The candidate will be responsible for driving sales  performance, managing team productivity, ensuring service excellence, and achieving business  targets.  Key Responsibilities  Team Management  ∙Lead, coach, and motivate a team of Email & Chat Executives.  ∙Monitor attendance, productivity, and adherence to process guidelines.  ∙Conduct regular performance reviews, feedback sessions, and team huddles.  ∙Handle customer and process escalations effectively.  Sales & Target Achievement  ∙Drive team sales performance and ensure achievement of monthly targets.  ∙Monitor conversion rates and implement strategies to improve results.  ∙Promote upselling and cross-selling opportunities through customer interactions.  ∙Track and report daily, weekly, and monthly sales performance.  Operations & Quality  ∙Ensure timely resolution of customer queries within defined SLAs.  ∙Maintain high standards of customer experience and communication quality.  ∙Monitor KPIs including Productivity, Quality, CSAT, and Revenue.  ∙Coordinate with Quality, Training, and Operations teams for continuous improvement.    Reporting & Process Improvement    ∙Prepare and share performance reports with management.  ∙Analyze team performance data and implement corrective action plans.  ∙Identify process gaps and recommend improvements to enhance efficiency and results.  Required Skills  ∙Minimum 2+ years of experience as a Team Leader in BPO, Customer Support, Sales,  Email, or Chat processes.  ∙Strong team handling and people management skills.  ∙Proven ability to drive sales and achieve targets.  ∙Excellent communication, coaching, and problem-solving abilities.  ∙Good knowledge of MS Excel, CRM tools, and performance reporting.  ∙Ability to work in a fast-paced, target-driven environment.  Preferred Profile  ∙Experience in Financial Services, FinTech, Credit Card, Loan, or Credit-related processes  is preferred.  ∙Strong leadership mindset with a focus on customer satisfaction and business growth.   

Role Overview We are looking for a strong HR Operations–focused HR Manager who can independently manage people engagement, rapid recruitment, onboarding, statutory compliance, HR automation, and cost-controlled HR processes in a manufacturing environment. This is a hands-on role requiring close collaboration with department heads to reduce attrition, close vacancies quickly, ensure 100% ...

Role Overview: The Quality Head will be responsible for defining, implementing, and maintaining world-class quality assurance strategies across manufacturing operations, supplier quality, regulatory compliance, and injection molding processes. The role requires strong leadership, analytical thinking, and expertise in industry best practices to promote a strict quality control culture within the organization.  Key ...

The ideal candidate will be responsible for executing and leading the full design process from ideation to production. You will draw new designs and update our current designs. During the creation process, you will ensure that our designs meeting all necessary design responsibilities.   The job Location is Mumbai Responsibilities Draw, update, and maintain ...

Job SummaryWe are looking for a proactive and detail-oriented Assistant Manager / Deputy Manager – HR Operations & Onboarding to manage end-to-end employee onboarding, HR operations, and compliance activities. The ideal candidate will ensure a seamless employee experience from pre-joining through the employee lifecycle while driving operational excellence, process improvements, ...

  Role Purpose The Sales Administrator – Junior supports the sales function through structured documentation, coordination, data management, and process compliance. The role ensures efficient internal execution of sales activities, enabling the sales team to focus on client acquisition and revenue generation. Key Responsibilities 1. Sales Operations & Documentation Generate, Maintain and update sales inquiries, ...

Key Responsibilities:Functional Expertise:Loan Process Management: Manage the entire loan lifecycle, including KYC, disbursal, collection marking, loan cancellations, etc.Verify loan documents and agreements in line with SOPs and within defined TAT.Validate KYC documentation and monitor loan cancellations.Process Optimization: Continuously review and modify processes to reduce TAT and improve productivity with a ...

Responsibilities will include: Core Reconciliation: ● End-to-end responsibility on loan book reconciliation process - covering Disbursals, Collection marking, Repayment allocation, DPD marking, etc. ● Ensure high quality and timely closure of reconciliation on a daily /weekly/ monthly basis ● Understanding the commercials for each partner & costs associated with end to end operations of ...

Summary: The incumbent will be leading the Sourcing [Supply chain] function with the primary responsibility of formulating a sourcing strategy, developing vendors and contract manufacturers, managing the procurement process and optimizing cost & efficiency. Experience: Extensive experience in leading the Installation & Commissioning of Mechanical/Electrical projects in the Agri/Food industry, including ...

As a Process Associate,You will be a crucial link between the product and various operational teams, contributing to the efficiency and effectiveness of our business processes.     To succeed in this role, you should possess the following qualifications:    ∙1-2 years of experience in operations and coordination roles.  ∙Ability to work independently, take ownership, and drive results.  ∙Detail-oriented and highly organized, able to manage multiple tasks simultaneously.  ∙Hands-on experience with Excel and G-suite.  ∙Excellent communication skills, both written and verbal.  ∙Enjoys learning about technical products and processes.  ∙Process-oriented mindset with a proven ability to get things done.  ∙Comfortable working in an in-office environment with strong cross-team collaboration and  support.  ∙Able to prioritize and thrive in a fast-paced work environment.  ∙Bachelor’s degree is mandatory.  ∙Prior experience working on projects or process improvement initiatives is a plus.  ∙Previous experience in Financial Services or Fintech is a plus.  ∙Basic SQL knowledge is a plus.      Join our dynamic team at Prefr and be a part of shaping the future of our organization! If you are passionate about operations, thrive in a collaborative environment, and are eager to  contribute to the success of a growing company, we encourage you to apply.