31 Job openings found

Experience: 2-3 years in current role as Quality Lead in a call center (Collection Outbound calls preferred) Good Aptitude skills-reasoning, logical reasoning and problem-solving Technical Competencies: (Job-related) Excellent communication and presentation skills Relevant knowledge of Quality Tools & Quality Framework Experience in managing audits from a risk compliance & control standpoint Must possess exposure to Defect Analysis, ...

Job Overview:  We are seeking a highly skilled Business Analyst with proven experience in team management to join  our dynamic team. In this role, you will be responsible for analysing business requirements,  developing solutions, and driving process improvements while managing and mentoring a team of analysts. The ideal candidate will possess a blend of analytical expertise, leadership capabilities, and  strong communication skills.    Key Responsibilities:  Business Analysis:  ∙Collaborate with business stakeholders to gather, document, and analyse business requirements.  ∙Translate business needs into detailed functional specifications and ensure alignment with business goals.  ∙Perform data analysis and identify trends, providing actionable insights to support decision-making.  ∙Evaluate existing business processes, systems, and workflows to identify inefficiencies and propose improvements.  ∙Develop and implement solutions that align with business strategy and objectives.  ∙Conduct feasibility studies and risk assessments to ensure the viability of proposed solutions.  Team Management:  ∙Lead, mentor, and guide a team of business analysts in the execution of daily tasks, project work, and professional development.  ∙Delegate tasks effectively to ensure team productivity and meet project deadlines.  ∙Provide ongoing coaching, performance feedback, and career development support to team members.  ∙Foster a collaborative team environment by encouraging open communication and knowledge sharing.  ∙Conduct regular team meetings to review progress, discuss challenges, and plan next steps.    Project Coordination:  ∙Act as a liaison between business stakeholders, IT teams, and other departments to ensure successful project execution.  ∙Assist in the creation and management of project timelines, ensuring on-time and within-budget delivery.  ∙Track and report on project progress, identifying potential risks and providing mitigation strategies.  ∙Develop user stories, use cases, and process flow diagrams as part of project documentation.  ∙Participate in UAT (User Acceptance Testing) and validate that the delivered solution meets the business requirements.  Stakeholder Engagement:  ∙Build and maintain strong relationships with internal and external stakeholders to understand their business needs and challenges.  ∙Facilitate workshops, presentations, and meetings to gather requirements and communicate findings effectively.  ∙Provide regular updates to management on project progress, challenges, and key achievements.  ∙Act as the key point of contact for stakeholders during the analysis, design, and implementation phases of projects.    Skills & Qualifications:  Required:  ∙Bachelor’s degree in business, IT, or related field.  ∙4+ years of experience as a Business Analyst, with team management role.  ∙Strong experience in gathering and analysing business requirements, process mapping, and data analysis.  ∙Proven track record of leading teams to deliver projects on time and within scope.  ∙Solid understanding of project management, and requirements engineering.  ∙Proficiency in business analysis tools (e.g. JIRA, Microsoft DevOps, MS Excel, Visio, etc.)  ∙Strong communication skills, both verbal and written, with the ability to present complex information clearly.  ∙Ability to manage multiple projects simultaneously and work under pressure in a fast-paced environment.  ∙Strong problem-solving and critical-thinking skills.  Preferred:  ∙Experience with Agile methodologies and working in Agile teams.    ∙Familiarity with business intelligence tools (e.g. Power BI) and data analysis platforms.    Key Competencies:  ∙Leadership: Ability to lead and motivate teams, manage performance, and foster collaboration.  ∙Analytical Thinking: Strong capability to assess complex situations, break them down, and propose effective solutions.  ∙Communication: Excellent interpersonal skills to interact with various stakeholders at all levels.  ∙Time Management: Ability to prioritize tasks and manage deadlines efficiently.  ∙Adaptability: Willingness to adapt to changing business needs and technologies.  ∙Problem Solving: Creative and resourceful approach to identifying and solving business  challenges. 

Job Description: We are seeking an experienced and dynamic process trainer and quality analyst to train employees and analyse the performance quality that our B2B and B2C Customer service Agents deliver to our customers. Your key responsibilities will include enhancing customer satisfaction scores, carrying out training need analysis, maintaining training ...

Key Responsibilities: Lead, mentor, and coach a team of tele callers focused on debt collections to ensure they meet performance targets and deliver outstanding customer interactions Develop and implement strategies to enhance the team’s productivity, efficiency, and overall collections performance Monitor team members’ calls for quality assurance and provide constructive feedback and training ...

This role will take ownership of the business development opportunities for prospective clients at the enterprise level while building and coaching a team of exceptional team to support them. The ideal candidate is an extraordinary communicator, able to articulate our service offerings in a way that excites and engages the client ...

The company is seeking an experienced VP of Business Development to take full ownership of our biggest and most strategic new business opportunities. We require a polished and seasoned executive who enjoys getting hands on in the intersection of marketing and sales, helping nurture our high priority leads from initial ...

Location: Ahmedabad, Gujarat, India Work Experience : Candidate must have 3+ years’ experience in Hardcore Sales from Packaging or any B2B, Capital, Industrial Goods Industry Educational Qualification:- BBA / MBA Marketing/Graduate/Post Graduate Remuneration: ₹ 3.60 to 5.50 Lacs PA + Attractive Sales Linked Incentives Required Essential Skills • Successful previous experience as a sales representative or ...

With a rapidly growing business, we are looking for a dynamic and experienced Team Leader to manage our Tele-calling team. The incumbent will be responsible for leading a team of 8-10 telecallers, who handle daily inbound and outbound calls for digital marketing leads and customer service. The role involves monitoring the ...

Job Profile: We are looking for a dynamic and motivated business development executive to join our team. The ideal candidate will be responsible for establishing and maintaining relationships with educational institutions, ideating and executing events, and coordinating with internal teams for promotional activities. Key Responsibilities: Establish and maintain relationships: Establish contact and build strong ...

Head Sales is responsible for achieving revenue, profit and collection targets. The role will be accountable for the entire sales department, provide sales leadership and develop sales goals/strategies dovetailed with growth objectives as set by management. Sales planning: formulate & deliver an annual /monthly sales plan [region wise] based on growth ...